Bankchampaign Champaign , IL 61822
Posted 1 week ago
Basic Function:
Effectively and efficiently processes customer transactions to ensure accurate customer and banking records and documentation. Meets customer needs by answering questions, providing information and referring bank customers to appropriate bank personnel.
Position Qualifications:
Education and Training
Experience:
Knowledge:
Basic knowledge of MS Word, Excel, PowerPoint, and Outlook
Basic knowledge of computer, accounting, and banking laws and regulations
Skills:
Excellent communication skills, written and oral
Ability to prioritize, multi-task, and problem solve independently
Efficiently process and complete data entry of confidential information
Leadership skills beneficial for advancement
Abilities
Able to manage and adapt to different customer personalities
Strong time management ability
Time management abilities
Ability to perform basic math processes
Essential duties:
Accepts checking and savings deposits and loan payments
Cashes checks; issue cashier's checks and cash advances
Adheres to federal laws and regulations; is alert to counterfeit currency
Balances cash from drawer daily
Greets customers and answers basic questions regarding account balances, service charges, interest rates
Resolves complaints/inquiries from customers who are in the bank or on the telephone
Refers customers to the proper department for issues that cannot be resolved at the teller line
Psychological Considerations:
Fast paced and stressful environment
Changing priorities
Repetitive work with frequent interruptions
Environmental Considerations:
Quiet, ground level
Consistent temperature and humidity
Occasional travel between three locations
Cognitive Considerations:
Effective deductive reasoning and general reasoning skills
Interpersonal skills
Physiological Considerations:
The work is sedentary. Typically, the employee may sit comfortably to do the work.
Completing customer requests and other assigned duties 75% day
Light lifting, bending or stretching 5% day
Walking and/or carrying of light items 10% day
Physical Considerations:
Bankchampaign