Build-A-Bear Workshop Saint Louis , MO 63150
Posted 2 weeks ago
The Chief Workshop Manager (CWM) acts as the business owner and has ultimate responsibility for all operations of the store. The Chief Workshop Manager is accountable for effectively teaching, training and coaching a high performing team that achieves sales goals, meets BABW brand standards and delivers operational excellence. The Chief Workshop Manager uses good judgment to make decisions within the company's guidelines and partners with his/her Area/District Manager when appropriate. All associates in the store report directly to the CWM.
Responsibilities:
Leadership
Motivates and inspires the store team by delivering a compelling vision and purpose which encompasses the Build-A-Bear Workshop Core Values
Consistently models the Experience First standards and behaviors
Creates and communicates clear action plans that optimize results and ensures effective execution of all activities
Delegates effectively with management and associate team
Maintains a positive and motivational style in all communication and actions to promote productivity and ownership
Proactively seeks personal learning and development opportunities to build leadership skills and enhance individual performance
Drives for Results
Analyzes the business and makes real-time strategic business decisions to drive results
Maximizes profitability by achieving sales objectives and monitoring expenses that are in line with company expectations
Energizes associates as a role model Leader on Duty to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards
Builds a highly satisfied and loyal Guest base through engagement, conversion and capturing Guest information in the loyalty program
Builds High Performing Teams
Identifies, recruits, hires and retains a high performing management and associate team.
Partners with Area/District Manager to identify store core and seasonal staffing needs, and maintains a bench of qualified candidates (internal and external)
Ensures proper onboarding and continued training of all associates through proper planning and follow up to maximize the successful execution of Experience First, sales, merchandising, and operational goals
Consistently assesses and provides ongoing performance feedback on skills, job accountabilities and Success Characteristics through real-time coaching, scheduled touch bases, individual development planning and the performance review process
Drives employee engagement by recognizing and rewarding employees for outstanding performance
Develops succession plans to ensure career paths for all associates; encourages associates to pursue internal opportunities
Confronts and addresses performance issues or conflicts in a timely and consistent manner
Insures clear, consistent communication to the entire team through one-on-ones, management and all-store meetings
Operates with Excellence
Tracks and analyzes sales trends to accurately forecast labor usage in order to prepare weekly schedules to meet the needs of the business and leverage mall traffic
Manages payroll and timesheets to ensure compliance
Ensures store is always Grand Opening ready by following opening and closing procedures
Operates and maintains all IT systems in accordance with BABW policies and procedures
Adheres to and enforces all BABW store security and cash management policies and procedures.
Understands and ensures compliance with all Federal, State/Provincial, and/or local laws and regulations that govern the store's operation
Executes the Brand Story
Supervises the efficient and productive handling of all merchandise including shipment receipt and processing, floor sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP)
Executes visual presentation standards using BABW visual standard guidelines and store presentation tools
Maintains impeccable housekeeping and maintenance standards through proper training and delegation
All other tasks as assigned by management
Qualifications:
Two to four years of total store management experience with a proven, successful track record in a customer centric business, preferably in specialty retail or restaurant business
Minimum of high school diploma or GED equivalent. College degree a plus
Is ambitious and success oriented
Exceptional leadership and selling skills
Models personal and professional integrity
Excellent verbal and written communications skills
Balances the appropriate levels of warmth and dominance in his/her management style
Attracts and recruits solid candidates for all positions
Proven success with training and developing associates to maximize their potential
Organized and planful; pays attention to details
Is flexible and adaptable in a fast-paced work environment
Fosters a high energy environment and demonstrates an appreciation for children of all ages
Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.
Build-A-Bear Workshop