Full Time Residential Manager

Covenant House California Oakland , CA 94604

Posted 2 months ago


Job Description for Residential Manager

(Full-time, exempt position)

As our direct care staff work with youth that are 18-24 years old,

we require that applicants are at least 25 years old. ____________________________________________________________________________________________

Covenant House California is an affiliate of Covenant House International. Covenant House International has houses in more than 30 cities across the United States, Canada and Latin America. Our location here in Hollywood started as a team of volunteers in 1988 in Hollywood providing food, services, and a sense of being valued to youth on the streets. Their aim was to connect youth to a network of community resources with a goal of helping them move into stable housing situations.

After eight years of hard work, thanks to government funding, the donations of kind individuals, and support from foundations, CHC opened its Los Angeles Residential Center to provide the best services possible for Hollywoods youth experiencing homelessness. The 36,000 square foot facility is located in Hollywood and features a Safe Haven Shelter with 60 beds, a Transitional Living Center with 24 beds, a medical clinic, cafeteria, and recreation space.

Our housing opportunities consist of the following four programs:

Safe Haven which immediately provides for youths basic human needs and urgent medical care. They receive a nutritious meal, take a shower with new personal care products, receive new clothes, and sleep in a warm, safe bed. They are then connected to supportive services that will help them thrive.

Rights of Passage, a transitional housing program that allows young people to refine their independent living skills. For up to two years, they live on campus healing from the trauma they suffered on the streets. They learn to save money and budget to pay rent, utilities and other necessities. They save their money for their first apartment and focus on earning a living wage. During this time they heal from the trauma they endured on the streets as they learn life skills, focus on earning a living wage, and save up money for their first apartment.

Supportive Apartment Program, for youth with a higher level of life skills which provides financial assistance to youth living in off-campus apartments. During their stay CHC provides an ever-lowering percentage of their rent until they are paying the full amount. Youth in this program are responsible for the rest of their bills and personal expenses are continue to have access to all of CHCs supportive services.

The (H20) Hope2Opportunity is CHCs Rapid Re-Housing program which features short-term housing assistance along with all of CHCs supportive services. Case managers work with youth and local landlords to find appropriate apartments, then assist youth with move-in costs, rental assistance and weekly case management to ensure success. After two years youth take over their apartment leases.

In addition we also have a Street Outreach team, Day Outreach, Drop-In Center, Medical and Mental Health services, Employment and Education services and a Spiritual Ministry.

We are seeking qualified applicants to become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Applicants that have experience working with youth that have experienced homelessness, who have traumatic histories, identify as LGBTQ, are gender non-conforming and/or who often face multiple issues and have complex needs. Applicants with knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment would be highly preferred.

Covenant House California offers an excellent benefits package including: medical, vision, dental, an EAP program, pension, tax deferred annuity and a generous vacation package.


To manage, coordinate, supervise, and train a team of paraprofessionals to ensure the delivery of services to youth in the emergency shelter and transitional living program in accordance with the Covenant House Mission and Covenant House California Policies and Procedures. This position functions as supervisor of both the Safe Haven emergency shelter and Rights of Passage transitional living program for Day, Evening and Overnight shifts. This position is required to adhere to all agency policies/procedures and practices and insures staff he/she supervises does the same.

The Resident Manager (RM) works with the Director of Residential Services (DRS) to provide leadership and management of day to day operations of our 40-bed facility that includes an emergency shelter and a transitional living program. All CHC staff work together to facilitate safety and comprehensive programming for youth in our programs and services. The RM main duties include weekend and evening management, coordination, supervision, and training of a team of residential advisors to ensure the delivery of services to youth in the shelter are in accordance with the Covenant House Mission and Covenant House California Policies and Procedures and Core Principals. The other focus of the RM position is to work with the DRS to design and implement a weekly and monthly program calendar. The RM leads both the life skills programming and the chore program.

ESSENTIAL FUNCTIONS: (Duties and functions performed based on the shift assigned)


  • Manage and coordinate direct care services provided to youth.

  • Participant in administrator on-call rotation with the management team.

  • Provide direct oversight, supervision, training and coaching to all Resident Advisor staff.

  • Hold staff team meetings for informational and training purposes in conjunction with the Director of Residential Services.

  • Assist in setting and coordinating weekly/monthly staff schedules to ensure appropriate coverage 7 days per week.

  • Provide emergency back-up staff coverage as needed during staffing shortages or during crisis situations.

  • Monitor and review staff timesheets for appropriate time card punches, punch edits must include notes/justification and never to off-set late/early arrivals or adjust for overtime, reviews and signs final time sheets for staff he/she supervises (or as needed/approved).

  • Assign and monitor staff responsibilities for any given shift, including but not limited to: supervision of youth and activities, cleanliness of facility, facilitation of night meetings, transportation of youth to appointments, facilitation of group activities when appropriate.

  • Lead daily shift transition meetings.

  • Identify training needs and advise the leadership team of training opportunities.

  • Create and facilitate life skills training and chore program.

  • Oversee youth internships as assigned.

  • Authorize emergency shelter for youth, in conjunction with the Director of Residential Services and program management team.

  • Responsible to monitor the use of petty cash which includes submission of all receipts per transition to the Director of Residential Services and ensures that transactions of bus passes for residents are accurate and can be accounted/reconciled by the Accounting department.

  • Attend all weekly team CPR / client progress review meetings as appropriate by shift.

  • Prepares monthly fire and earthquake drills.

  • Attend Coordinated Entry Assessment (CES) community meetings.


  • Monitor Safe Haven shelter and ROP census to ensure compliance with CHC open intake, restriction, discharge and re-entry policies and procedures. Ensure ongoing monitoring and carrying out of strategic plan goals for residential program.

  • Provide crisis intervention to residents, as appropriate.

  • Assist youth in the follow through of assignments and tasks delineated on individual case plan. Maintain awareness of case management process and issues for individual youth.

  • Complete all other duties as assigned.


  • Bachelors Degree in Human Services preferred.

  • Experience with at-risk youth, preferably runaway and homeless youth. Must have 1-3 years management/supervisory/coordination experience working within a residential setting, case management experience preferred.

  • Knowledge of adolescent development, crisis intervention, Part-R, CPR and First Aid. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Ability to exercise appropriate authority when needed and good judgment in crisis situations, good written and verbal communication skills.

  • Participation in the on-call rotation schedule. The on-call is responsible for providing on-call coverage for the shifts assigned to them on the rotation schedule.


  • General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required


  • Adolescent Development, Crisis Intervention, Multi-Cultural Awareness, Trauma Informed Care, Harm Reduction, Part-R, and CPR & FIRST AID.


  • Provide direct and indirect supervision to Resident Advisors, Case Managers, per diems and volunteers.


  • Computers (including email), telephone, and fax used on regular basis

Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

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Full Time Residential Manager

Covenant House California