Full Time Residential Advisor

Covenant House California Oakland , CA 94604

Posted 7 months ago


Job Description for Full Time Residential Advisor

Overnight Shift

(Full-time, non-exempt position)

As our direct care staff work with youth that are 18-24 years old,

we require that applicants are at least 25 years old. ____________________________________________________________________________________________

Covenant House California is an affiliate of Covenant House International. Covenant House International has houses in more than 30 cities across the United States, Canada and Latin America. Our location here in Hollywood started as a team of volunteers in 1988 in Hollywood providing food, services, and a sense of being valued to youth on the streets. Their aim was to connect youth to a network of community resources with a goal of helping them move into stable housing situations.

After eight years of hard work, thanks to government funding, the donations of kind individuals, and support from foundations, CHC opened its Los Angeles Residential Center to provide the best services possible for Hollywoods youth experiencing homelessness. The 36,000 square foot facility is located in Hollywood and features a Safe Haven Shelter with 60 beds, a Transitional Living Center with 24 beds, a medical clinic, cafeteria, and recreation space.

Our housing opportunities consist of the following four programs:

Safe Haven which immediately provides for youths basic human needs and urgent medical care. They receive a nutritious meal, take a shower with new personal care products, receive new clothes, and sleep in a warm, safe bed. They are then connected to supportive services that will help them thrive.

Rights of Passage, a transitional housing program that allows young people to refine their independent living skills. For up to two years, they live on campus healing from the trauma they suffered on the streets. They learn to save money and budget to pay rent, utilities and other necessities. They save their money for their first apartment and focus on earning a living wage. During this time they heal from the trauma they endured on the streets as they learn life skills, focus on earning a living wage, and save up money for their first apartment.

Supportive Apartment Program, for youth with a higher level of life skills which provides financial assistance to youth living in off-campus apartments. During their stay CHC provides an ever-lowering percentage of their rent until they are paying the full amount. Youth in this program are responsible for the rest of their bills and personal expenses are continue to have access to all of CHCs supportive services.

The (H20) Hope2Opportunity is CHCs Rapid Re-Housing program which features short-term housing assistance along with all of CHCs supportive services. Case managers work with youth and local landlords to find appropriate apartments, then assist youth with move-in costs, rental assistance and weekly case management to ensure success. After two years youth take over their apartment leases.

In addition we also have a Street Outreach team, Day Outreach, Drop-In Center, Medical and Mental Health services, Employment and Education services and a Spiritual Ministry.

We are seeking qualified applicants to become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Applicants that have experience working with youth that have experienced homelessness, who have traumatic histories, identify as LGBTQ, are gender non-conforming and/or who often face multiple issues and have complex needs. Applicants with knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment would be highly preferred.

Covenant House California offers an excellent benefits package including: medical, vision, dental, an EAP program, pension, tax deferred annuity and a generous vacation package.


Residential Advisors (RAs) are an essential and core position on our multidisciplinary team. All CHC staff work together to facilitate safety and comprehensive programming for youth in our crisis shelter and transitional living program. RAs facilitate day to day operations and duties by adhering to our Mission Statement, Five Principals and the policies and procedures of Covenant House. RAs provide essential shelter supervision and support including: triage of door and phones, assessing safety, preventing and managing crises, upholding programmatic policy and procedure, documentation, light cleaning and building maintenance, as well as being a positive adult role model for youth. Must want to work in a diverse and inclusive environment.

Overnight shifts are awake and staff must complete overnight checklist to ensure facility is prepared for next day.


  • Provide supervision of the shelter, including oversight and maintenance of the various areas of the facility.

  • Safety awareness of situations and spaces.

  • Perform day to day operations and duties in accordance with established policies and procedures.

  • Provide welcoming, engaging and professional phone and door coverage to include answering and responding to incoming crisis, business information and resource and referral inquiries.

  • Crisis prevention and intervention while adhering to agency protocol for responding, reporting and seeking support.

  • Build rapport with clients and act as a positive role model and safe adult while maintaining and facilitating healthy boundary setting.

  • Be a proactive and involved team member and encourage youth to participate in activities.

  • Direct supervision of the youth in the shelter, on outings in community, and during meetings and appointments in the community.

  • Develop knowledge of the current community resources available to clients.

  • Teach basic life skills such as personal hygiene, household cleaning, and interpersonal interactions.

  • Lead groups on skill building as assigned.

  • Maintain and engage in consistent communication with the multidisciplinary team by preparing shift notes and logs, as well as creating critical incident reports.

  • Attend trainings, meetings and supervision as assigned.

  • Function as back-up coverage, as assigned.

  • Work directly with clients doing triage (i.e., field questions, ask what clients need, clarify the problem, etc.)

  • Supervise clients in completion of chores, if applicable.

  • Inspect common areas of the shelter for cleanliness on a daily basis.

  • Function as Person in Charge (PIC), as designated.

  • Be timely and present at all scheduled meetings, trainings and shifts.


  • EDUCATION: Bachelors Degree in Human Services or related field preferred or equivalent experience in residential program. High School Diploma required.
  • EXPERIENCE: Minimum of 1-2 years experience working with at risk youth ages 18-24.
  • SKILLS: Must have strong verbal and written communication skills and strong organizational skills. Must be computer literate (Word, Outlook, Excel, etc.) Must be a self-starter and team player with the ability to work with other staff members, clients, vendors and the public.

WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.

KNOWLEDGE: Adolescent Development, Crisis Intervention, Multi-Cultural Awareness, Trauma Informed Care, Harm Reduction, Part-R, and CPR & FIRST AID.

Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

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Full Time Residential Advisor

Covenant House California