Microsoft's mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
We are looking for candidates that have the following qualities:
Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization.
Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.
Relentlessly Resourceful: you have the drive to overcome any obstacle in your work.
Customer Obsessed: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
Pure Challenge: demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.
Passion for Technology: you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.
Applications to these opportunities are considered for all available Services roles, which may include the ones described below, depending on education level and/or location. To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months.
A bachelor's or master's degree in computer science, computer engineering, IT, electrical engineering, management information systems, or related fields (within 12 months of graduation).
Less than 5 years of professional work experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Consultants are strategists who work closely with information technology decision makers and business owners who come to Microsoft for specific and unique solutions.
Our consultants evaluate, design, and implement enterprise infrastructures and IT business solutions, often working on-site to help customers deploy their solutions. This role requires a breadth of technology knowledge and the ability to implement a solution by mapping a customer's business problems to a technology solution.
As a Support engineer, you will be on the front lines of our customer support efforts. You'll analyze technical software problems and develop solutions for a broad range of customers, including small development shops, independent software vendors, and Fortune 500 companies.
Using your technical expertise, analytical problem-solving skills, and passion for customers, you'll take on critical situations in technically challenging circumstances. Your willingness to travel on short notice is essential.
Experience working in a large data center, IT/operations department or helpdesk is preferred
Excellent communication skills and superior customer-service skills desired.
Professional certifications (SharePoint, Windows, MCITP, etc.) are desired.
One or two years of experience with VB, C/C++/C# and/or XML development skills preferred.
Strong analysis, problem-solving and decision-making skills.
Technical account manager
A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management. If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft
Microsoft Product Certification, MCSE or other technical certifications preferred.
Passion for technology and working with customers.
Confidence to manage executive relationships, both internally and with customers, to create business transformation.