Full Time Member Services Representative

Planet Fitness Central , NC 28625

Posted 2 months ago

Full Time Customer Service Representative

  • To be considered an active candidate for this position, please be sure to include a resume before clicking apply.

Job Summary

We are searching for a Customer Services Representative to join our team! As a member of our staff, you will get the opportunity to serve your community by enabling all people to enhance their lives through fitness in a judgement free environment. You will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional experience!

Hours

The hours for this position will be in 8 hour increments and vary by location. Some of your responsibilities will include:

  • Customer Service/Front Desk Activities:

  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.

  • Respond to member questions and concerns in a timely and professional manner.

  • Conduct beverage or merchandise purchases on the point of sale system.

  • Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.

  • Exceeding the minimum required daily statistics.

  • Ability to assess and assist in emergency medical situations.

  • Upholding rules and policies in the facility.

  • Member Accounts:

  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

  • Checking members into fitness classes daily using Datatrak systems.

  • Creating new memberships and guest accounts for members.

  • Uphold integrity and security with member documents and sensitive information at all times.

  • Club Cleanliness and Maintenance:

  • Go above and beyond to keep the front desk area and lobby clean and orderly.

  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

  • Regular cleaning of all exercise equipment and tanning beds.

  • Regular restroom and wet area cleaning and stocking.

  • Completion of daily and weekly cleaning assignments

Qualifications:

  • 6-12 months of Customer Service experience is preferred.

  • High school diploma/GED equivalent recommended.

  • Must be 18 years of age or older.

  • Basic computer proficiency with an eye for accuracy.

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Be a representative of the core values of National Fitness Partners at all times, by upholding the beliefs of Teamwork, Passion, Integrity, Positivity, Accountability

Physical Demands/Requirements:

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to lift up to 75 lbs.

  • Frequent climbing, balancing, kneeling and crouching during shift.

  • Will encounter toxic chemicals during shift including but not limited to:

  • Pinesol

  • Bleach

  • Windex (window cleaner)

  • Latex

  • Degreaser

  • Enviro Care Sanitizer

  • Caustic Acid

  • (Please ask your manager for the fully extensive list if needed)

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Full Time Member Services Representative

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