Full Time Front Desk

Planet Fitness Grand Forks , ND 58201

Posted 3 months ago

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member's accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Full Time Data Entry

Scheels Sports

Posted 5 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Description Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners. We would love to have you join the Scheels team! Overview: Data Entry is responsible for maintaining Scheels database by entering and updating orders and working directly with vendors. This position will work closely with Scheels Line Leaders and Specialty Shop Managers. They will be responsible for accurate interpretation, compilation, and entering data in the computer system. What it takes to be a Scheels Expert: Customer Service * Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you" Culture * Approach daily tasks, projects and follow-up communication with energy and sense of urgency * Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact * Arrive to work and meetings 10 minutes early Servant Leadership * Genuine interest and action in helping others before yourself, regardless of recognition or reward Teach-ability * Consistent eagerness to listen, learn, apply knowledge and accept critical feedback * Ability to adapt to a changing work environment * Ability to apply concepts of basic math, grammar, punctuation and spelling Dress Code * Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners Efficiency * Demonstrate pride and ownership of their work while meeting expected deadlines The Essentials: * Produce accurate retrieval of the designated UPCs as listed on the Line Leader programs * Analyze documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution * Enter UPCs and other items into Scheels systems with efficiency * Create purchase orders for all Scheels locations * Assists Receptionist by answering calls from vendors/internal and external customer, direct the call to the proper destination with polite and friendly attitude. * Perform adjustments for the Accounts Receivable team on price/cost issues * Experience entering alphabetic, numeric, or symbolic data using 10-key to maximize efficiency * Perform work efficiently and effectively in a fast paced environment * Strive for continuous personal and professional improvement in the workplace * Demonstrate strong organization, attention to detail, ability to multi-task and problem solving skills * Ability to navigate a personal computer and handheld inventory computer/scanner. Programs include; Microsoft Office, Google Email/Docs, and AS400 * Be professional in appearance and attitude, contribute to a positive team atmosphere by treating others with respect and consideration while taking pride in being part of a winning team * Maintain an orderly appearance of personal work space and surrounding areas * Ability to work assigned schedule which is typically Monday through Friday day time hours, but may include some evening or weekend hours as needed * Assist with all other duties as assigned Expert Experience: High School Diploma or General Education Degree; and/or 1-3 months of data entry experience Activity: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Equal Employment Opportunity It is the policy of Scheels to afford equal employment opportunity to all individuals regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation. Scheels adheres to the equal employment opportunity requirements of all States and localities in which it does business. Scheels Sports Grand Forks ND

Full Time Front Desk

Planet Fitness