Global Medical Response Phoenix , AZ 85002
Posted 2 weeks ago
DISPATCHER
Full-Time Available
Starting Pay at $17.00/hour- $21.50/hour DOE
Friendly Co-Workers & much more
If you are looking for a change of pace and the opportunity to grow and be part of a great team, consider Dispatching with ABC Ambulance. Do you enjoy a positive work environment where your decisions and involvement are appreciated? Do you believe the best part of healthcare is making a difference for patients, facilities, and crews?
We are a locally operated company with a team-oriented and family-friendly culture. ABC Ambulance is part of a larger company, Global Medical Response.
If you are into being a "do-gooder," we have community service opportunities and we recycle, too!
Come check us out! Learn how you can be part of a team that makes a difference out in the community every day.
Are you a "night" person? If so, we pay $2/hour for ALS shifts starting after 1600. Consider joining us at ABC Ambulance and enjoy A Better Choice for your dispatch career!
Summary of the Role:
The dispatcher's primary responsibilities include but are not limited to; assigning runs using dispatch software to the appropriate field crew and clearly communicating details necessary to effectively respond to the call. In addition, they answer incoming calls from clients and field crew as well as making phone calls to update or inform customers and/or crew members.
Essential Duties/Responsibilities/Qualities for a Dispatcher:
Demonstrate exceptional customer service skills with both internal field crew and external customers
Maintain a calm and professional demeanor
Promptly answer, evaluate and prioritize incoming requests for service
Communicating effectively with all callers and co-workers in a fast-paced environment
Demonstrate familiarity with Company service areas and medical facilities
Possess exceptional knowledge of service area geography, roadways and traffic patterns
Demonstrate compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport
Must possess the ability to efficiently multi-task and work independently as well as within a team
Demonstrate the ability to professionally "control" difficult interactions and effectively direct the flow of the conversation
Operate a computer and demonstrate proficiency with word processing, e-mail, and other internal software programs
Operate multi-line phone system as well as radio communication equipment
The ability to remain extremely focused in a sometimes turbulent/chaotic environment
Maintain status of equipment, vehicles, and access cards
Assist with providing information for investigations of incidents as required
Perform other duties as assigned by management
Position Requirements:
High school diploma
Knowledge of the Phoenix Valley
Positive attitude
Critical thinker
Able to implement feedback
Exceptional customer service skills
Ability to multitask
Type a minimum of 35 wpm
Give accurate and prompt E.T.A.'s for all transports and pre-scheduled requests
Polite and professional phone etiquette
Ability to utilize time and resources
Reliability, teamwork, and openness to feedback a must
Ability to communicate clearly and professionally both verbally and in writing
Proficient in the Microsoft Office
Ability to sit for an extended time period
Preferred Requirements:
Previous work experience as an EMT, EMS dispatcher, or other medical field
Two years minimum of customer service experience
Some college experience
Understanding of medical necessity and what is covered under certain insurances
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance
Schedule:
12-hour shift
Day shift
COVID-19 considerations:
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Global Medical Response