The Customer Service Representative is a front line service professional and brand representative for HSN. Our Customer Service Representatives build customer loyalty and increase brand value with each and every phone interaction. They do this by establishing meaningful connections and confidently driving accurate and appropriate resolutions to problems with customer orders, accounts or other aspects of the customer experience.
A Day in the Life
Field inbound Customer Service and HSN.com support calls with potential for extended periods of high volume
Take sales calls and offer required upsells making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale
Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems
Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants
Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs
Troubleshoot problems encountered within the customer digital self-service experience
Take personal initiative to achieve goals and objectives
Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance
Other related job duties as assigned
Keys to Success
At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!
Must live in Hernando,Citrus, Sumter, Pasco, Polk, Hardee, Sarasota, Manatee, Orange, Osceola,Brevard, and Volusia Counties within the state of Florida
Must have a high school diploma or GED equivalent
Standard telephone service (analog landline) (727,813, 552, 352, 863, 941, 321, 386, or 407 area code) with a wired jack near your computer
Work At home phone number must be the home residence
Strong PC skills to include: internet, Microsoft Windows and Outlook
Strong organizational, detail orientation and follow through skills
Strong communication skills and a desire to make customers happy
Ability to connect with the customer and bring excitement to the call
Prefer previous experience in sales or customer service
Our Work at Home Representatives are asked to have and maintain all necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications a full spec list will be provided after your interview. Here are a few of them:
Computer and headset compatible with HSN specifications.
High speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial up services are not an option.
Standard copper line phone service from a local phone company or bundled service from your internet provider.
HSN's unique blend of Retail,Television and eCommerce create a one-of-a-kind working environment. Ouremployees enjoy a competitive benefit program including health and retirementplans, merchandise discounts, volunteer days, and more. We encouragegrowth and development across the company. Most importantly, we havefun. Follow HSN Careers on Facebook, Twitter and LinkedIn.
About Qurate Retail, Inc.
Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) is comprised of eight leading retail brands QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and
Improvements (collectively, "Qurate Retail Group") all dedicated to providinga 'third way to shop,' beyond transactional ecommerce or traditionalbrick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce,reaching approximately 370 million homes worldwide via 16 television networksand multiple ecommerce sites, social pages, mobile apps, print catalogs, andin-store destinations, and is #3 in ecommerce in North America and #3 in mobilecommerce in the US. Qurate Retail, Inc. also holds minority interests in ILGand FTD as well as various green energy investments.
About Qurate Retail Group
Qurate Retail Group comprises eight leading retailbrands QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, GrandinRoad and Improvements all dedicated to providing a 'third way to shop,' beyondtransactional ecommerce or traditional brick-and-mortar stores. Globally,Qurate Retail Group is #1 in video commerce, reaching approximately 370 millionhomes worldwide via 16 television networks and multiple ecommerce sites, socialpages, mobile apps, print catalogs, and in-store destinations. Qurate RetailGroup is #3 in ecommerce in North America and #3 in mobile commerce in the US(according to Internet Retailer). Qurate Retail Group combines the best ofretail, media and social to curate products, experiences, conversations andcommunities for millions of highly discerning shoppers -- bringing joy,inspiration and humanity to shopping. QurateRetail Group also curates large audiences, across multiple platforms,for thousands of brand vendors. Headquartered in Westchester, PA, Qurate Retail Group has 27,000 teammembers in the US, the UK, Germany, Japan, Italy, France, Poland and China. Formore information, visit www.qurateretailgroup.com.
QurateRetail, Inc. (NASDAQ: QRTEA, QRTEB) includes the Qurate Retail Group portfolioof brands as well as other minority investments.
About QVC, Inc.
QVC,Inc., exceeds the expectations of everyone we touch by delivering the joy ofdiscovery through the power of relationships. Every day, in nine countries, QVCengages millions of shoppers in a journey of discovery through an ever-changingcollection of familiar brands and fresh new products, from home and fashion tobeauty, electronics and jewelry. Along the way, we connect shoppers tointeresting personalities, engaging stories, and award-winning customerservice. Based in West Chester, Pa. and founded in 1986, QVC has more than17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom,Italy, France, and through a joint venture in China. Worldwide, QVC engagesshoppers on 14 broadcast networks reaching approximately 370 million homes,seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
QVC,Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA,QRTEB), which includes QVC, HSN, zulilyand the Cornerstone brands (collectively, "Qurate Retail Group"), as well asother minority investments. Qurate Retail Group believes in a third wayto shop -- beyond transactional ecommerce or traditional brick-and-mortarstores -- and is #1 in video commerce, #3 in ecommerce in North America and #3in mobile commerce in the U.S. (according to Internet Retailer). For moreinformation, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo areregistered service marks of ER Marks, Inc.
About HSN, Inc.
HSN, Inc., is a leading interactiveentertainment and lifestyle retailer, offering a curated assortment ofexclusive products and top brand names to its customers. HSN incorporatesentertainment, inspiration, personalities and industry experts to provide anentirely unique shopping experience. At HSN, customers find exceptionalselections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories,and Electronics. HSN broadcasts reach approximately 90 million households (withlive programming 364 days per year) and its website HSN.com features morethan 50,000 product videos. Mobile applications include HSN apps for iPad,iPhone and Android. Visit corporate.hsn.com to learn more.
HSN,Inc., founded 40 years ago as the first shopping network, is a wholly ownedsubsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands(collectively, "Qurate Retail Group"), as well as other minority investments.Qurate Retail Group believes in a third way to shop -- beyond transactionalecommerce or traditional brick-and-mortar stores -- and is #1 in videocommerce, #3 in ecommerce in North America and #3 in mobile commerce in theU.S. (according to Internet Retailer). For more information, visitwww.qurateretailgroup.com. For more information, please visitcorporate.hsn.com, or follow @HSN on Facebook, Twitter and Instagram.