Full-Time Customer Service Supervisor

Kohl's Mechanicsburg , PA 17050

Posted 3 weeks ago

Builds customer loyalty by reinforcing Kohl's customer service philosophies and best practice. Directs workflow, orients and trains associates and demonstrates Kohl's service approach.

ACCOUNTABILITIES

  • Executes workload and distributes tasks to support the customer experience

  • Serves as leader on duty to ensure a positive and compelling customer experience

  • Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager

  • Delivers the highest level of customer service supporting Kohl's "Yes We Can" culture through effective problem solving

  • Trains associates to maximize performance and customer experience

  • Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

  • Maintains organization of the registers and service desk areas

  • Supervises and assists in accurate and efficient processing of customers' requests and transactions

QUALIFICATIONS

REQUIRED

  • Effective verbal and written communication skills

  • Basic math and reading skills, legible handwriting and attention to detail

  • Basic computer skills

  • Ability to work as part of a team and interact effectively with others

  • Ability to lift 50 pounds on an occasional to frequent basis

PREFERRED

  • Prior experience in sales, customer service or other work with the public

  • Prior experience working with a team

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Full-Time Customer Service Supervisor

Kohl's