Full Time Customer Service Representative Government Center

Enterprise Holdings Boston , MA 02298

Posted 2 months ago

Overview

Our Government Center branch is excited to announce an immediate opening for a Full-Time Senior Customer Assistance Representative!

The Sr. Customer Assistance Rep. will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large home city branch.

The starting pay rate for this position is $14.50/hour. A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match. The required Full-Time schedule is Monday, Thursday, Friday, Saturday and Sunday from 10:30am-7pm with a 30 minute break given each shift worked.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age

  • Must have a High School Diploma or GED

  • Must have at least 6 months of prior customer service experience

  • Must have a valid US driver's license

  • Must have no more than 2 at-fault accidents or moving violations within the past 3 years

  • Must have no drug or alcohol related convictions within the past 5 years

  • Must have a basic level experience and understanding of a PC and Microsoft Office products

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Apart from religious observation, must be able to work Monday, Thursday, Friday, Saturday and Sunday from 10:30am-7pm.

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Enterprise Holdings