Full Time Customer Service Agent

Southtree Chattanooga , TN 37404

Posted 1 week ago

What We Do

Join one of Chattanoogas fastest growing companies, Southtree. Southtree was founded on the conviction to restore, to revalue what has been devalued. We are about preserving outdated memories -- tapes, film, photos, and audio -- into digital keepsakes that are both usable and safe for future generations. Join our collaborative culture, be a part of a rapidly changing and dynamic company that helps thousands of customers preserve their recorded family moments daily.

The Role

We are on the lookout for an enthusiastic Customer Service Agent to join our growing team. In this role, youll deliver exceptional experiences for our customers over the phone, email, live chat and social media support. You will kill our customers with kindness and knock their socks off every day with stellar service. You are passionate about helping others, self-motivated, highly-organized, detail-oriented, collaborative, and professional.

What You'll Do:

  • Answer phone, email, and live chat customer inquiries
  • Provide clear, accurate, empathetic human responses; go the extra mile to engage and build relationships with customers
  • Actively listen to identify issues, problem solve on your feet; handle customer complaints, provide appropriate solutions and alternatives
  • Master our order management system in order to efficiently and effectively manage customer relationships
  • Maintain a broad knowledge of Southtree, Legacybox, and Kodak Digitizing products
  • Strategize ways to improve our service, streamline our process and better serve our customers
  • Channel recurring customer inquiries to department leader so we can solve


Job Qualifications

  • Must be 18+ years old
  • Must work from Chattanooga, TN headquarters (not a remote position)
  • Committed to a consistent schedule
  • Excellent computer and technical skills
  • Experience in customer service or a related field preferred
  • Must pass drug test and state, federal, and criminal background check

Background and Experience

  • Associates degree or 1+ years of work experience
  • Customer service or call center experience, a plus
  • Excellent computer and technical skills

Characteristics and Traits

  • Problem solving, professional, positive, sincere, patient and adaptable
  • Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily
  • Passionate about engaging and delighting the consumer
  • Smart and organized with a strong attention to detail
  • Self motivated and eager to learn something new every day
  • A no task is too small attitude and a positive, spirited outlook


Full Time Benefits

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Paid Time-Off
  • Constant Supply of Coffee

Three shifts currently available:

  • Monday-Friday, 11am-8pm (Starting at $14/hour)
  • Monday-Friday, 3pm-12am (Starting at $15/hour)
  • Wednesday-Sunday, 8am-5pm (Starting at $14/hour)
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