Full Time Customer Experience Manager

Michaels Stores Grafton , MA 01519

Posted 2 months ago

Store

  • MILW-GRAFTON, WI

We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit Michaels Benefits

CT and CO only

  • To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges

  • CO & CT only

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Major Activities

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

  • Ensure all front end policies and procedures are followed; achieve your KPI's and manage your team to achieve their role KPI's

  • Plan and lead the execution of the class and in-store events in accordance with Company program

  • Lead the Omni channel processes

  • Manage and execute shrink and safety programs

  • Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

  • Serve as Manager on Duty (MOD)

  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others

  • Acknowledge customers, help locate product and provide solutions

  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

  • Manage and execute the shrink and safety programs

  • Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Type of experience the job requires

  • Retail management experience preferred

Physical Requirements

  • Ability to remain standing for long periods of time

  • Ability to move throughout the store

  • regular bending, lifting, carrying, reaching and stretching

  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

  • If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cleaner Full Time

Cushman & Wakefield

Posted 2 days ago

VIEW JOBS 1/15/2022 12:00:00 AM 2022-04-15T00:00 Job Type: Cost of Services Sold Job Posting Title: Cleaner Full Time Job Description Summary: The Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shall be in accordance with established standards, instructions, and procedures of C&W Services. Job Description: TYPICAL JOB DUTIES AND RESPONSIBILITIES: * Sweep, mop, and wash floors, and other surfaces (inside buildings). * Use light and heavy (commercial type) floor (buffers) and shampoo machines including attachments. * Vacuum rugs in offices and public areas. Spot clean daily and shampoo when directed rugs. Clean and dust furniture, exhibit cases, pictures, chairs, door trim, light fixtures, and all other horizontal surfaces including periodic high dusting. * Wash windowsills; glass in interior doors, partition, and specified windows. * Wash glass and trim at entrance doors, interior/exterior- Wash/spot clean interior walls as appropriate daily. * Clean bathrooms and restock paper supplies daily. Standard bathroom procedures are to damp wipe glass surfaces, empty waste baskets, service soap and toilet paper dispensers, dust sills, clean tile walls, shelves, stall partitions, sweep/mop/scrub floors, etc. * Monitors possible defects such as clogged urinals and lights out, and reports to supervisors. o Collect building trash daily placing it in approved container and place in designated collection area for subsequent removal. o Replace liners in waste baskets and trash containers per specs. o Sweep or shovel snow from steps and walkways at building entrances and connecting walkways/sidewalks as directed. * Performs periodic work: High dusting, leather and wood surface, polishing, wall washing. * Any and all other duties as assigned. REQUIREMENTS: * Basic cleaning responsibilities requires no previous experience * Must be able to take direction, to work with minimal supervision, and to function cooperatively as part of a team * Ability to use cleaning tools and equipment. * Use a portable vacuum cleaner - back pack style. * Requires attention to detail, a pride in delivering excellent service, organization, and high levels of energy and endurance. Note: This position requires compliance with our COVID related protocols, which may also include client-specific requirements. This might include, but is not limited to, either providing documentation of full vaccination as per CDC (if in U.S.) or public health mandate (if in Canada) guidelines or agreeing to regular COVID testing. C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law. Cushman & Wakefield North Grafton MA

Full Time Customer Experience Manager

Michaels Stores