Full Time Asst - Holyoke Mall - 0202

Pacific Sunwear Holyoke , MA 01041

Posted 2 months ago

Overview

The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures.

Responsibilities

PacSun Fit Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends Inspires and motivates others by consistently exhibiting core value behaviors Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

Customer Experience Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience Shares feedback from customers with the leadership team to improve the overall customer experience Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)

Priority Setting / Decision Making Prioritizes and delegates tasks to meet all operational needs Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience Supports and executes visual directives and maintains visual standards set by the company Drives efficiency in all operational store processes Maintains merchandise flow, filling and presentation standards throughout the store and stockroom Maintains a clean and well organized stockroom and store, promoting a safe work ing and shopping environment to maximize the customer experience Ensures all store associates follow all policies, procedures and all Safety Program practices

Results Driven Holds self and others responsible for the accomplishment of all operational tasks Coaches and provides feedback on Sales Associate's performance Supports associate engagement by recognizing and rewarding outstanding performance Provides direction to associates to ensure understanding of company directives and standards

Results Driven Holds self and others responsible for the accomplishment of all operational tasks Coaches and provides feedback on Sales Associate's performance Supports associate engagement by recognizing and rewarding outstanding performance Provides direction to associates to ensure understanding of company directives and standards

Operational Responsibilities LOP: Leads floor for management team to cover breaks during non-peak periods Supervisory level register access Opening / Closing Shift: May be required to open or close store during specific periods based on business needs

Additional Responsibilities Ability and willingness to take on additional tasks Adheres to Federal, state and local labor laws Secures and maintains assigned company property Ability to safely lift up to 50 pounds Flexibility with schedule {able to work weekends , early mornings, nights, peak holiday periods) Ability to utilize power tools and navigate a ladder as needed

Qualifications

Education/Skills/Experience Passion for product, brands, Fashion and trends High school diploma or equivalent required Effective written, verbal and presentation skills Strong communication and time management skills Basic math and computer proficiency Previous retail or stock experience required Experience supervising teams preferred Must be 18 years of age

Physical Demands

  • Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally Ability to operate a cash register and fold and display merchandise Ability to work in store sales floor for extended periods - 95% or more of assigned shift Ability to communicate through oral interactions
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Full Time Asst - Holyoke Mall - 0202

Pacific Sunwear