Fulfillment Supervisor

Pink Hill, North Carolina, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Southern Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Pink Hill, North Carolina.

Why Southern Pharmacy Services? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Schedule: M-F 9-6, additional requirements based on business need

This role will be performed onsite at our closed-door pharmacy in Pink Hill, NC. All patient interactions will be over the phone.

We Offer:

• Comprehensive training provided side by side with training team.

• Must be comfortable working in a high-volume environment.

• We offer full time benefits including health, vision, dental and matching 401k options.

• Yearly incentive bonus.

Supervises daily operations of fulfillment technicians. Monitors daily activities and manages work schedules to ensure quality, production and service levels are maintained.

• yearly bonus incentive*

Supervises daily operations of fulfillment technicians. Monitors daily activities and manages work schedules to ensure quality, production and service levels are maintained.

Attributes Required:

• Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy

• Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation

• Relational - ability to build relationships with business unit management and become "trusted advisor"

• Strategy and Planning - ability to think ahead, plan and manage time efficiently

• Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level

• Team Oriented - ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following):

• Hire, train, manage, and schedules technicians to ensure adequate coverage for workflow within budgeted labor/Rx while keeping overtime low

• Develop training materials for departments and update as needed

• Evaluate and modify workflow processes and implement changes as necessary to meet deadlines, accuracy and efficiency targets.

• Ensure all medications are complete and accurate prior to scheduled departures with sufficient time for the medications to be prepared for courier delivery.

• Assign and manage work volume appropriate to each technician's duties, measuring both productivity and accuracy.

• Ensure Fulfillment technicians are fully trained on assigned workflow area and processes within established time period.

• Manage daily automation audits to ensure accurate packaging and filling of medications.

• In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations. Provide individual feedback for each team members and document performance improvement goals and objectives.

• Assist with quarter-end inventory prep and physical inventory.

• Work as needed on daily functions which may include, but is not limited to, filling, stocking, prepacking and working with automation to ensure smooth workflow and timely deliveries

• Lead by example in all areas of role and supporting the non-negotiable attributes; attitude, dependability, commitment, productivity, efficiency and upholding policies and procedures.

• Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently.

• Comply with local, state, and federal laws, regulations, and policies pertaining to the dispensing of prescription medications.

• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED, required

• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

Skills and Qualifications:

• 5+ years of related experience (technical knowledge/skills may substitute for experience)

• Advanced proficiency in computer applications related to department operations and job function.

• Ability to work independently and deliver to deadlines

• Ability to solve problems with minimal direction

• Great attention to detail and accuracy

• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines

• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

• Management and scheduling experience with large team

Work Environment:

• Ability to work flexible hours

What We Offer:

Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with up to 3.5% company match (1)

Family, Health & Insurance Benefits (1), (2)

• Multiple health plan options including copay (FSA-eligible) and HSA eligible plans

• Wellness Incentive Program

• Dental and Vision plans

• Company-paid basic life, AD&D and long-term disability coverage

• Optional employee, spouse, and child life/AD&D insurance

• Optional accident, critical illness, and short-term disability coverage

• Dependent Care Flexible Spending Accounts

• Employee Assistance Program (EAP)

Time Off

• Paid holidays and sick days

• Generous vacation benefits based on years of service

(1) Eligibility begins the first of the month following 30 days of employment

(2) Full-time employees only, excluding EAP which is available to all Guardian employees

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.