Fulfillment Shopkeeper

The Realreal New York , NY 10007

Posted 2 weeks ago

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we're growing fast and fundamentally changing the way people buy and sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We're proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation's prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we're looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

This position is based out of New York, NY and will report to the Head Shopkeeper.

DUTIES & RESPONSIBILITIES

  • Pick, Pack and Ship merchandise sold on TRR website.

  • Inventory control and management.

  • Weekly scan audits and inventory.

  • Provide assistance to the team of Stylists via fitting room support, stock checks, refilling of the sales floor, processing returns

  • Punctual, reliable and a team player to work alongside our store team members.

  • Outgoing, energetic and excited to work in the customer service industry.

  • Safely handle and care for all luxury items in-store, from men and women's clothing, jewelry, watches, home and art pieces

  • Sort, display and restock as directed by the floor manager in an organized manner

  • General shop keeping practices, safety and organization, housekeeping and trash removal, etc.

  • Other responsibilities as designated by the floor manager & assistant floor manager

  • Passion for delivering a luxury experience each and every day

  • Polished, professional presentation skills

  • Ability to handle multiple complexes, time-sensitive situations while remaining calm, cool and collected

  • Well-presented; possessing excellent communication skills

  • Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required

REQUIREMENTS

  • Strong communication skills to work with consumers face to face

  • A desire to work with people, and an understanding of excellence in customer service

  • A professional appearance and demeanor

  • Self-Motivated

  • Basic understanding of brands and artists

  • Commitment and curiosity towards expanding expertise in fashion, fine jewelry and watches, and fine art and home

  • Hospitality/Customer service experience a requirement

  • Physical Demands/Environmental Conditions

  • Ability to lift and move merchandise up to 50 lbs

  • Weekends required

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Fulfillment Shopkeeper

The Realreal