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Fulfillment Manager Of Specialty Operations

Expired Job

CVS Health Redlands , CA 92373

Posted 3 months ago

Job Description:

As a Fulfillment Manager of Specialty Operations, you will be responsible for organizing, directing and controlling the activities of professional or non- professional personnel to ensure that prescription orders are filled, checked, and shipped in an efficient and cost effective manner to achieve exceptional customer service and business profitability. Furthermore, you will direct the filling and shipping department of the Fulfillment Center to ensure that prescriptions are filled and shipped accurately and efficiently.

  • Ensure efficient "throughput" of work within the filling, quality control and shipping areas

  • Ensure that prescription orders flow through the Fulfillment department to meet customer deadlines and ensure timely and accurate delivery

  • Facilitate communication for problem resolution and changes occurring in the organization that may impact the workflow of the Pharmacy/Fulfillment areas

  • Oversees compliance with State and Federal regulations for designated teams

  • Manage the P & L to ensure profitability throughout the process

  • Coordinate and escalate issues to the appropriate Fulfillment area to ensure optimal customer service

  • Meet with managers and directors of other departments to discuss cross-departmental issues and identify potential solutions

  • Communicate major changes within Fulfillment to other affected departments

  • Resolve escalated customer service issues

  • Provide motivation and management direction to staff to promote teamwork and customer service

  • Provide education/training opportunities to allow personal growth

  • Responsible for staff adherence to policies and procedures

  • Actively participate in the interviewing and selection of staff

  • Provide coaching and counseling or disciplinary action when necessary

  • Challenge team leaders to identify areas for improvement and potential solutions to issues within the Pharmacy

  • Work with Materials Management to review and monitor contracts and product acquisition

  • Monitor and review current contracts for pharmaceuticals, shipping, and other related supplies and services

  • Determine appropriate cost levels and standards of products and services to be obtained

  • Meet with vendors to ensure contract adherence and to negotiate enhancements to services provided

Required Qualifications

  • Bachelor's degree from an accredited college or equivalent experience

  • Five years or more experience in a production/operations environment

  • At least five years of management experience

  • 1 year or more of Budgetary and P&L management experience with analytical ability to make cost effective decisions

Preferred Qualifications

  • Bachelors Degree in business management, engineering, logistics, a related healthcare operations field

  • Logistics experience to evaluate work and process flow to ensure optimal efficiencies

  • Ability to work in teams and coordinate work efforts.

  • Excellent verbal and written communication, organizational, and interpersonal skills

  • Ability to effectively manage people and provide effective team leadership

  • Attention to customer focus to ensure patients are responded to with accurate and timely information

  • Experience in a high intensity, fast paced production environment

  • Experience in back end pharmacy would be desirable


  • Bachelor's degree from an accredited college or equivalent experience

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Fulfillment Manager Of Specialty Operations

Expired Job

CVS Health