Fulfillment Lead - Fold & Bag

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We're hiring, and we'd love for you to join our dynamic team!

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As Fulfillment Lead on the Inventory Control team, you will help lead a team of Warehouse Technicians to achieve maximum efficiency and fulfillment metrics. If you are a passionate team leader who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Every Day

• Assist Leadership in planning and organizing departmental goals by understanding priorities and taking a proactive approach to managing workflow and associate hours

• Partner with Leadership to support associates by building a team environment through strong floor presence and maintaining a positive, professional behavior at all times

• Responsible for the management of exceptions from daily activities and act as a liaison between the warehouse and customer service

• Coach and motivate associates to maximize performance and efficiency

• Act as key contributor in the training & development of existing and newly hired associates

• Help ensure an efficient and safe work environment

• Other duties as assigned

What You Bring To The Role

Minimum Requirements:

• 1 to 2 years of work experience in inventory control, product analysis, e-commerce production or related fields

• Proficiency with Microsoft Excel and Google Sheets

• Ability to lead and influence a team

• Experience with inventory control and reconciliation

• Ability to take direction and shift priorities to meet business needs

• Exceptional attention to detail and organization skills

• Strong written and verbal communication skills

• Adaptability and openness to change

• A growth mindset with a solutions focus

Preferred Requirements:

• Bachelor's degree

• Experience in ecommerce operations

• Knowledge and experience working with luxury goods

• Strong analytical and business intelligence background

• Experience in ecommerce operations/ warehouse environment

Compensation | Benefits | Perks

• 401K (with company matching up to $1000)

• Medical, Dental & Vision Insurance

• Paid parental leave

• Employee Stock Purchase Plan (purchase stock at discounted rates)

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site

• State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is $22.00 - $24.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8882 #LI-PS11 #LI-Onsite

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.