Community Health Options Lewiston , ME 04240
Do you have a talent for project management and a good eye for detail? We are seeking an experienced professional to manage Health Options print vendor(s) in terms of product timing, cost, and quality of mailings to members and providers. The Fulfillment Consultant will create a letter review process to be adopted by the Health Options organization. They will also be responsible for identifying process improvement opportunities for cost management and workflow to maximize the value of the Health Options letters and forms.
RESPONSIBILITIES / DUTIES
Manage all aspects of member and provider communication print vendor(s) including establishing contracts, adherence to contract, managing budgets and quality adherence.
Establish, implement and manage a work flow across the organization for all correspondence to members and providers to include managing timing of communications, ensuring quality control of product and message and coordinating brand standards.
Review and manage re-design of member and provider forms to ensure compliance, clarity and efficient workflow.
Suggest and implement process improvements to information access and information delivery, and/or reduce expenses or environmental impact.
Champion paperless information delivery and access for member and provider users.
Work with internal and external parties to create a process for contact management.
May manage one staff member. Will be required to influence others in the organization to adhere to workflows and participate in certain quality review initiatives.
Performs other responsibilities as assigned.
People within Community Health Options are expected to work with integrity, humility, strategic vision, curiosity, and discipline. They must be self-motivated professionals, highly effective and compassionate communicators, effectively working with people, work processes, and actively engaging in continuous process improvement.
Experience with health plan operations and print vendors
Bachelors degree or equivalent work experience
Experience with budget creation and management
Demonstrated experience with process improvements in a health insurance environment.
Understanding of service models, operational workflow and customer impact.
Demonstrated commitment to producing an accurate product.
Demonstrated experience in influencing others not in direct line of report.
Ability to manage several projects at one time and to deliver results on time and with accuracy.
High attention to detail.