The primary function of the Fulfillment Clerk is to assist customers with all of their shopping needs. This includes assisting customers in the selection, demonstration, preparation and loading of merchandise. The Fulfillment Clerk is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. The Fulfillment Clerk is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the Fulfillment Clerk is responsible for completing all other duties as assigned.
Uses system (e.g., Genesis, Sterling) to enter and retrieve information regarding inventory, order management, and special ordering.
Receives and directs calls appropriately; and answers phones and speaks with customers and Store Associates over the phone or other communication devices.
Provides customer service by greeting all customers, listening to and identifying customer needs and requests;
Identifies and resolves customer pick-up issues
Conducts bin and/or bay Audits to monitor inventory.
Responsible for ensuring all pickup orders are picked and staged timely
Checks e-mail for communication from the Store Manager or Assistant Store Manager (ASM), Execution Management System (EMS) tasks, or other sources; and completes assigned tasks (e.g., resets, recalls, communicate promotions).
Operates store equipment as needed (e.g., LRT, telephone, paging system, copiers, fax machines, computers, key cutter, panel saw, paint mixer, blind cutter, tile cutter, vinyl cutter, forklifts, pallet jacks, electric lifts, iPhone, compacter bailer).
Ensures compliance with housekeeping standards and programs (e.g., area recovery) to maintain Store (including working areas) cleanliness and organization; areas the store and prepares it for business the next day by organizing merchandise (e.g., straightening shelves), sweeping the aisles, and picking up trash and debris.
Ability to read, write, and perform basic arithmetic (addition, subtraction).
AND 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
AND 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.
High School Diploma or equivalent
6 months retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
6 months retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
6 months experience in a customer service position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Lowe's Companies, Inc.