The purpose of the Fulfillment Business Manager is to help people live their lives to the fullest by managing the relationship and ensuring customer focused service levels of internal Optum Clients and external Vendors.
The Fulfillment Business Manager is responsible for maintaining and expanding the relationships with internal clients and ensuring the overall customer experience is positive by leveraging the UnitedHealth values. The primary focus of this position will be to lead the strategic management of client relationships, ensure assigned customers' needs and expectations are being met, identify process gaps, aid in the management of customer issues and resolution, engage in resource/project allocation, manage volume and capacity of work, and maintain consistent, effective communication with Fulfillment Services and Internal Client leadership.
Manage the overall relationship with all internal clients/customers/partners
Keep leadership and business stakeholders apprised of potential or actual fulfillment issues and provide regular status updates
Provide guidance and manage client engagement
Drive Fulfillment Services and client priorities and objectives
Develop client strategy and operationalize and execute within Fulfillment Services team
Daily monitoring of various high profile projects by reviewing project status, online tools and partnering with Account and Materials Mangers
Lead the team in identifying and managing client priorities and ensure projects are being driven on time and to the clients expectations/needs
Demonstrates a thorough understanding of fulfillment processes and systems used to execute fulfillment requests
Lead project kick-offs and discovery of new products, projects and programs
Identify appropriate team resources for project/program allocation
Provide project support on other fulfillment initiatives as needed
Obtain feedback from end-users of fulfillment processes and procedures to ensure service levels are being realized as expected at the highest quality
Research and resolve issues and risks between Fulfillment Services and Client
Effectively gather and analyze data pertaining to the client (i.e. volume, team capacity, allocation, cost savings and current/future process improvements)
Collaborate in the creation of policies and procedures when gaps in service are realized
Build and foster strong, collaborative working relationships with team members, internal clients and external vendors
Support the overall business goals of Optum by performing additional duties as assigned or requested
BA/BS degree or equivalent related work experience
Experience directly managing client relationships
Intermediate knowledge of MS Excel
Experience coordinating or managing deliverables of third-party vendors
Experience is developing strategy and building operational plan to execute strategy
Must be available to travel occasionally on business
2 years Project Management experience
Understanding of the printing, letter shop and fulfillment industry
Self-starter with excellent communication, organizational, process planning, decision making and implementation skills
Must possess a very high level of attention to detail
Independent worker, who can rely on extensive experience and judgment to plan and accomplish goals
Proven ability to manage own work flow, prioritize and meet deadlines while responding to demands of multiple customers (internal and external)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Fulfillment Business Manager, Eden Prairie, MN, Minnesota, Fulfillment Account Manager
Unitedhealth Group Inc.