Fulfillment Associate

Wolters Kluwer Boston , MA 02298

Posted 2 weeks ago

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions.

Responsibilities:

  • Receive, sort, profile and scan sent to CT in our capacity as registered agent

  • Interact with process servers, sheriffs, and any other individuals delivering service of process (SOPs) to CT Offices

  • Learn CT product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients by attending appropriate training courses, completing all self-study reading, exercises, and activities in the prescribed timeline, accepting critical feedback and implementing suggestions

  • Develop an understanding of SOP rules and regulations, engaging on training to utilize internal systems and tools (e.g., ARROW), and becoming proficient in dashboard management and operating scanning tools

  • Field incoming questions or issues by responding to incoming internal customer requests, providing comprehensive answers to questions pertaining acceptance of process, engaging corporate resources as appropriate to help ensure client issues and concerns are resolved accurately

  • Document information into systems, capturing common issues to reduce recurring issues and inquiries, and meeting established standards for quality

  • Assist Process Servers for CT's Registered Agent function by reviewing incoming process, looking up entity to help ensure CT serves as registered agent and can therefore accept process

Qualifications:

  • A minimum of one year of experience in a scanning operation or customer service role; preferably in a high-volume, fasted paces environment and/or with functional knowledge of the legal industry

  • Bachelor's degree from an accredited college or university preferred

  • Demonstrated ability to manage multiple projects simultaneously, as well as ability to scan open ce

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Fulfillment Associate

Wolters Kluwer