Job Title: Fulfillment Associate, Global Solutions Delivery
Completes data entry, verifies data or information using standard verification processes
Performs clerical, phone, operational or manual work
Validate/complete and document requested data through phone, fax or email contact
Effectively process escalated or rushed tasks
Provide timely and professional communication to supervisors and management
Demonstrate an ability to prioritize tasks appropriately
Proactively seeks new assignments to enhance skill set and knowledge base
Strong emphasis on collaboration and team building
Ability to perform multiple tasks at the same time
Ability to respond quickly to unexpected changes
Ability to deal with people in a professional and courteous manner
Experienced with Microsoft Office platform (Word, Outlook, Excel, PowerPoint
Professionalism within the workplace
Ability to interact in written and oral form with supervisors/management and peers
Ability to handle high volume of work and work under deadlines
Excellent Customer Service skills
Excellent interpersonal, oral and written communication skills
Ability to work autonomously, but follows instructions and guidance well
Ability to handle a high volume of work and work under deadlines
Self-motivated with high level of initiative
Relies on experience and judgment to plan an accomplish goals.
High school diploma or equivalent
Preferred at least six months experience in a high volume processing center.
Preferred customer service experience.
Preferred experience within call center environment.
Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems.
Meets physical location requirements (Iowa, Texas, TBD)
Function - Fulfillment / Operations