Fulfillment Associate

Belk Little Rock , AR 72215

Posted 2 months ago

The Store Fulfillment Associate is responsible for processing customer orders in a timely and accurate manner. The Store Fulfillment Associate plays a key role in executing our "Relentless Customer Care" policy with our online and in-store "Yes! We Have It!" customers. The Store Fulfillment Associate position is non-exempt.

Essential Functions

  • Pick orders by locating merchandise within the store in a timely manner

  • Pack items in accordance with published standards and deadlines

  • Ship customer orders in a timely manner by prioritizing orders based on requested delivery option

  • Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area

  • Ability to work at a fast pace, collaborate, and perform duties as requested by management

Position Requirements

  • Passionate about providing Relentless Customer Care

  • Ability to work quickly and accurately in a deadline-driven environment

  • Capable of multi-tasking and organizing large volumes of work

  • Self-directed and able to work with minimal supervision

  • Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems

  • Ability to work a flexible schedule including nights and weekends

  • Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus

Physical

  • Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed

  • Ability to push/pull receiving equipment weighing up to 500 lbs.

  • Capable of operating a computer and other electronic equipment

  • Ability to stand for long periods of time

  • Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)

  • Capable of twisting, bending, and stooping

  • Ability to work at a safe and steady pace by using all safety equipment as directed

Education & Experience

  • High School Diploma or GED equivalent

  • Reads and speaks fluent English

  • Ability to read and adhere to all policy and procedure manuals

Reports Directly to:

Store Fulfillment Lead, HR/Ops Manager or Store Manager

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Fulfillment Associate

Belk