Fuel Service Associate

Wawa, Inc. Parsippany , NJ 07054

Posted 2 months ago

Position Summary: The Fuel Associate (FA) works in support of the Store Management Team to facilitate the completion of Gasoline related tasks. The FA will be expected to ensure fuel safety, customer service and fuel court related tasks are completed with efficiency and consistency. The FA is expected to properly execute all cash management processes, including cash handling, credit card processes and related safety procedures. The FA ensures an exceptional customer experience that supports our vision to become "fast casual to go with world class convenience".

Principle Duties:

  • Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner. Utilize the GREAT customer service model to ensure customer engagement.

  • Support and follow all safety & security initiatives.

  • Operate the point of sale as per corporate standards and maintain proper cash levels.

  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.

  • Ensure the proper execution of all marketing programs.

  • Complete gasoline housekeeping functions including; cleaning, dusting, sweeping, and emptying trash.

  • Communicate with the management team regarding customer requests, vendor related concerns and other situations that may arise.

  • Complete other tasks as assigned by store management.

  • Represent the Wawa brand by exemplifying Wawa Core Values.

To perform the essential functions of a Fuel Court Associate, the associate must perform all duties listed below:

Essential Job Duties:

  • Follow the process for assisting fuel customers, including greeting driver at kiosk/fuel dispenser and determining need (fuel type, amount, etc), programming fuel dispenser and retrieving pump/nozzle, inserting nozzle into fuel tank and setting to pump, and replacing gas cap on fuel tank when applicable.

  • Process cash and credit payments (credit at tank, cash in vestibule at register) and use a cash register to dispense change/receipt at completion of service.

  • Collect trash at kiosk area and replace trash liner.

  • Wipe down fuel tank, pumps and counters.

  • Change fuel price displays on tanks using "toppers".

  • Maintain verbal communication with store personnel via two way radio/headset.

  • Continuously throughout the shift: walking, standing, handling, reaching horizontally, grasping firmly and fingering.

  • Frequently during the shift: reaching above the shoulder and below the waist.

  • Occasionally during their shift: bending, stooping, squatting and pushing.

  • Occasionally lifting weights up to 50 lbs.

  • Frequently lifting weights of 3-5 lbs.

  • Withstand extreme environmental temperatures (hot and cold)

  • Complete outdoor housekeeping functions including using outdoor power equipment, cleaning, power washing, sweeping, picking up and emptying trash, shoveling and keeping sidewalks/parking lot safe. Work with a variety of cleaning supplies and chemicals, salt, spill absorbents, etc.

  • Perform a daily check by manually inspecting of breakaway, nozzles, hoses, vapor recovery, spill bucket and other components in the fuel court to ensure safe working conditions. Log information.

  • Perform a weekly test of pumps to ensure proper fuel flow. Pumps gas into a container and use a stop watch simultaneously to calculate the speed of flow.

  • Perform a weekly check of the hazardous waste drum to ensure proper conditions and levels. Place phone call for replacement of hazardous waste drum as needed. Inspect the tag and gauge on fire extinguishers. Log information.

  • Wipe down the fuel area (pumps, trash, valets) with cleaning chemicals. Restock all fuel area supplies and products.

  • Replace receipt paper and ensure that credit card payment area has not been tampered with. Log the credit card check daily via computer.

  • Inspect and wipe down the air pump with cleaning chemicals.

  • Maintain the Fuel and Hazmat closet.

  • Clear oil and gas spills in accordance with all safety standards. Properly dispose of hazardous material and documents clean up in gasoline compliance binder when applicable.

  • Execute all aspects of the store trash program including emptying exterior cans, compacting, bailing and organizing and maintaining the trash room, totes and/or compound.

  • Ensure execution of established safety, security, and store operations policies, procedures and practices as outlined in Wawa's Policy Manual, training materials and other publications.

  • Ensure compliance with the corporate signage program. This may include climbing and balancing on a step stool. Provides a pleasant shopping experience for all customers and responds to customer requests in a timely fashion.

  • Communicate with store manager regarding facility issues and concerns.

Other Job Duties:

  • Wash customers' windshields using squeegee.

  • Must be able to perform other duties as assigned by store management

  • Lead by example by acting safely at all times and prevent others around you from acting in an unsafe manner.

  • Use appropriate personal protective equipment as required.

  • Follow all current safety standards.

  • Ensure safe working conditions by maintaining a clean, organized store in accordance to standards.


  • Proven and consistently demonstrated skills in the following:

  • Exceptional Customer Service

  • Relationship Building

  • Effective Communication

  • Ability to lift up to 50 pounds

  • Must be at least 16 years old to be considered for this position

  • Reliable transportation

  • Experience, skills and abilities consistent with the Wawa core values:

  • Value People

  • Delight Customers

  • Do Things Right

  • Do the Right Thing

  • Embrace Change

  • Passion for Winning

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Client Support Consultant


Posted 6 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 ADP is hiring an Associate Client Support Consultant. * Do you love people and thrive in a fast-paced, collaborative environment? * Do you get a crazy amount of joy out of helping others uncover creative solutions to complex problems? * Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible? Well, then you might be just the person we're looking for. #HelloWork First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed and innovation is encouraged. The result? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success. As an Associate Client Support Consultant, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. WHAT YOU'LL DO: Be the Go-To Person and Trusted Advisor * Serve as a consultant in servicing ADP's products/technologies. * Use breadth of expertise to support ADP's clients. Solve client problems taking a broad perspective to identify solutions. * Work to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director. Be a Networker and Relationship Builder * Build relationships with clients and leverage your deep understanding of ADP's products and services to provide solutions to issues and questions and help build a client's understanding of our product's value, exceeding clients' expectations in all of your interactions. * Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience. Required Qualifications * At least 1 year in a customer service environment. * Bachelor's Degree or its equivalent in education and experience. * A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience. Preferred Qualifications * Proven ability to produce positive results. * Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization. * Strong client relationship-building skills. * Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards. * Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment. * The ability to learn and apply basic concepts in new situations. * Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP. * Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner. * Proficiency in the latest web technologies and working knowledge of various operating systems. * The ability to collaborate and work in a team environment as well as work independently while making sound decisions. * Good knowledge of industry tools. * Excellent analytical and time management skills. * Excellent Communication skills both verbal and written. Just some of the reasons why you'll love working here: * You can be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones. * You can bring your passion and fun. Corporate culture woven from highly diverse perspectives and insights. * You can balance work and personal time like a boss. Resources and flexibility to more easily integrate your work and your life. * You can become a certified "smarty-pants." Ongoing training and development opportunities for even the most insatiable learner. * We pay you to pay it forward. Company paid time off for volunteering for causes you care about. Does this sound like you? Then, what are you waiting for? Apply now! Powerful Technology + Real People = Awesome Results. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by DiversityInc® as one of the "Top 50 Companies for Diversity," ADP powers the working world with hire-to-retire solutions. Whether it's a small business on Main Street or a global enterprise, ADP's leading solutions and expert guidance help over 740,000 clients around the globe reduce costs, stay compliant, and unlock their people's potential. Less paperwork. More teamwork. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Software in the Cloud. Experts on the Ground: ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ADP Parsippany NJ

Fuel Service Associate

Wawa, Inc.