FT Teller-Kingston

Rockland Trust Kingston , MA 02364

Posted 5 months ago

Rockland Trust is currently seeking a FT Teller to work in our Kingston Branch.

As a Teller you will assist the Bank in meeting its goals of sales and service by providing the highest level of customer service through an ongoing commitment to improvement in knowledge, productivity, and job efficiency.

Under the supervision of the Branch Manager or Designee this position is responsible for conducting financial transactions for bank customers; identifies and makes sales referrals, recommends digital channels, cross-sells bank services and products, and provides superior service in a highly professional manner.

Position Responsibilities include:

  • Understands and develops knowledge of bank products and services

  • Consistently greet customers, make them feel welcome and engage them to learn about their financial needs.

  • Introduce customers to new Product & Services, actively participate in sales promotions and generate leads for the platform and business partners.

  • Meets customer needs through problem solving techniques as required.

  • Conducts business in a professional manner and maintains a neat and orderly work area. Establishes and maintains a good working relationship with all bank personnel.

  • Understands and adheres to security and compliance policies and procedures.

  • Processes all transactions including deposits, withdrawals, transfers, check cashing, etc. in an accurate, efficient, professional manner within established guidelines and authority.

  • Performs settlement procedures and balances cash drawer daily.

  • Display a high level of professionalism, adhere to dress code policy, treat all people with dignity and respect, and perform in an ethical manner in all transactions and interactions

  • Performs any other duties as may be assigned from time to time by management.

Sales and Service:

  • Recognize/Identify cross sell and up sell opportunities and contribute to successful achievement of all customer service standards and sales goals

  • Actively develop new customers and strengthen existing relationships

  • Promote products and marketing initiatives as required while proactively matching products and benefits to the specific needs of customers

Operations and Compliance:

  • Process transactions and respond to product and service inquiries quickly and effectively

  • Comply with Federal and State Compliance Regulations as well Rockland Trust policies and procedures

  • We provide two weeks of paid training in the basics of the job. Further training is through on-the-job exposure, academic programs and company courses

There is ample opportunity to learn and to advance to higher level positions based on your interest in advancing your career and ability to learn.

Required Skills:

  • Demonstrate good verbal and written communication and computer skills.

  • Demonstrate sales and service oriented personality and maintain a professional appearance.

  • Applicants must have a genuine desire to work with customers in a caring and empathetic way, with a positive approach to interactions with customers and team members.

  • Position is responsible for providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs.

  • Duties performed require a high level of accuracy in cash handling and an expectation for cross-selling and up-selling products.

  • Position requires constant customer contact.

  • Position must be able to discern customer needs and recommend most appropriate product or service.

  • Decisions are made under close scrutiny of immediate supervisor and may become more extensive as position gains in knowledge and experience.

  • Errors in judgment at this level may result in monetary losses to the Bank and/or a breach of bank policy.

Working Environment:

  • Normal office requirements with long periods of standing and continuous customer contact.

  • The willingness to work within a flexible six or seven day work week as customer needs dictate.

  • Must have the ability to lift and carry up to 50 pounds.

Once hired, continued employment is dependent upon successful completion of Teller Training, which includes an exam.

Required Experience:

  • High School Diploma or equivalent required

  • Candidates should have 1-2 years prior teller experience or cash handling/customer service skills

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Sales Fragrances Full Time Kingston Collection

Macy's, Inc.

Posted 2 days ago

VIEW JOBS 7/19/2019 12:00:00 AM 2019-10-17T00:00 JOB OVERVIEW: The Fragrance Sales Associate is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department through achieving personal sales goals. Perform other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. ESSENTIAL FUNCTIONS: * Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration * Alert Fragrance Counter Manager or Sales Manager of Cosmetics and Fragrances of inventory and other inaccuracies * Attend product training classes and seminars * Ensure proper presentation, organization, storing, and replenishment of stock * Participate in pre-selling and sales driving events to maximize sales * Regular, dependable attendance and punctuality QUALIFICATIONS: Education/Experience: * High School degree or equivalent. * Previous selling experience is required, preferably in fragrances. Communication Skills: * Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Excellent written and verbal communication skills. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Other skills: * Superior organizational and time management skills. * Must be able to multi-task in a fast-paced environment. * Must be able to build relationships and influence others. * Must possess a thirst for knowledge. * Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Kingston MA

FT Teller-Kingston

Rockland Trust