Position Title: Store Manager Yankee Candle
Location: Altoona, IA
Reports To: District Sales Manager
Responsible for the following: management and leadership of an assigned Yankee Candle Store and driving daily sales performance; maintaining service and operational standards; supervising, coaching, counseling and training staff on sales program; ensuring adequate staffing through consistent recruiting and networking efforts; providing superior customer service; maintaining store facilities; ensuring safety and security for guests and staff; effectively managing the store inventory, preparing cash reports and merchandise orders; and other similar duties pertaining to the management of a retail store.
Primary Duties & Responsibilities:
Drive store sales and profitability plan to meet or exceed sales revenue to budget. Maintains current knowledge of product, merchandise, store policy and company information in order to provide high quality and informed guest service.
Responsible for recruiting, hiring, training and developing a sales oriented team that will achieve the goals for the year in the Guest Experience Shop score.
Model, teach and demonstrate exemplary guest service standards in the store per company best practice.
Responsible for all visual presentation and operational standards by ensuring the effective implementation of all visual and operational direction with urgency and proper planning. Ensure that total presentation and display of merchandise is impactful, customer focused and maximizes sales. Ensure that standards are being followed including plan-o-grams, cleanliness, marketing/signage and sales promotions.
Handle both positive/negative human resource-related issues through addressing employee concerns; complete annual and introductory performance appraisals; lead through coaching, documenting, praising/rewarding, and disciplining as necessary.
Control expenses through the proper use of the labor model, proper scheduling, inventory results achieving targets, and monitor controllable expenses that impact the store's bottom line profit.
Ensure a safe and healthy workplace and shopping environment for our employees and guests. Maintain a safe and healthy workplace and shopping environment for our employees and guests.
Carry out store safety, security and related procedures, as established. Actively manage store safety using the tools provided and through the proactive identification and resolution of issues. Implement and execute all required safety activities.
Uses a computer to process information and transactions. Prepares cash reports and merchandise orders and is responsible for other similar duties pertaining to the management of a retail store.
Ability to perform all duties of the other roles within the store.
Position has direct reports: Yes
Responsible for maintaining store budget of controllable and non-controllable expense.
Work Relationships (INTERNAL): Other members of the retail chain (including District Sales Manager, Regional Sales Manager, and Human Resources Generalist); partners in the areas of Operations and Finance.
Work Relationships (EXTERNAL): Yankee Candle Company guests and/or vendors.
Education: High School Diploma/GED or equivalent experience.
Related Experience: 3+ years of demonstrated supervisory/management experience in a specialty retail sales environment or similar fast paced, customer service environment preferred.
Skills Required: Demonstrated ability to effectively lead/direct, coach and train others in a retail setting, and the ability to relate well using communication, interpersonal, diplomacy and related skills.
Previous experience in a retail sales environment with increasing levels of responsibility and strong working knowledge of general retail practices and procedures. Strong customer service skills and the ability to sell products. Experience in a specialty retail environment. Ability to use a computer to process information and transactions.
Working Conditions/ Physical Demands: Typical Retail Store environment.
Please reference Work Environmental Checklist for this job. Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational need may require.
This description is intended to describe the general nature and level of the work being performed by the incumbent and is not intended to be an exhaustive list of all responsibilities, duties and skills required for success nor does it represent a contract between the incumbent and YCC. Duties and responsibilities may be changed with or without being reflected in this written format and with or without prior notice to the incumbent.
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, and Yankee Candle.
For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal OpportunityEmployers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.