FT Sales Associate Troy

Michael Kors Troy , MI 48007

Posted 2 weeks ago

Role Purpose:

Develop personal clientele and be instrumental in the development, enhancement and success of the Jimmy Choo brand.

Roles and Responsibilities:

  • Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community

  • Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)

  • Maintain a high level of product knowledge

  • Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times

  • Sales standards

  • Cash wrap standards

  • Client book management

  • Inventory management

  • Customer and After Sales service

  • Help clients make selections and assist in the try-on process

  • Ensure compliance with all company policies, procedures and directives

  • Attendance / Reporting for Work (Ulti-Pro) clocking in and out

  • Navigating through UltiPro Portal

  • Uniform and Grooming Standards

  • Lunch and Afternoon Breaks

  • Lockers

  • Organization at the workplace

  • Requests for Time Off: Benefits -- Sick Days, Vacation Days, Personal Days / Schedule Requests

  • End-of-Day Procedures (i.e. bag checks)

  • Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:

  • Phone calls and emails

  • Thank you letters

  • Shipping merchandise out-of-town

  • Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)

  • Proactively identify and pursue opportunities to achieve financial targets and increase sales

  • Assist with inventory and special projects as needed

  • Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks

  • Ensure visual standards are maintained at all times

  • Understand the terminology associated with Jimmy Choo shoes and accessories

  • Be proficient with the register system(s)

  • Merchandise product


  • Functional / Technical Skills

  • Integrity and Trust

  • Customer Focus

  • Approachability

  • Self-Motivation and Action Orientation

  • Attention to detail

  • Results Focus (Drive for Results)

  • Effective Communication

Skills / Specific Knowledge Required:

  • Strong interpersonal and communications skills both verbal and written in English (other relevant languages are highly beneficial will depend on region)

  • Able to operate effectively in various stressful situations while maintaining composure, professionalism and service-driven attitude

  • Excellent selling and customer service skills

  • Excellent ability to multi-task and prioritize

  • Strong team-working skills

  • Strong organization and time-management skills

  • Strong independent work ethic

  • Problem management and resolution skills

  • Solid understanding of retail store operations, associated processes and tools

  • Technology skills, specifically related to POS / CRM operation are a plus

  • Ability to clientele, effectively build the business, and expand customer base (established clientele following is preferred)

  • Strong industry knowledge and brand awareness

Professional Experience:

  • 2-5 years of luxury retail experience with established clientele

Academic Qualifications:

  • High school diploma

  • College degree preferred

Personal Attributes:

  • Passion for sales, footwear and accessories

  • Fast learning, curiosity and a good degree of self-motivation

  • Adaptable to a fast-paced sales environment

  • Works well in a team-oriented environment

  • Able to also work alone with limited supervision

  • Positive attitude and friendly spirit / approachable and easy to talk to

  • Strong attention to detail with the ability to handle multiple tasks simultaneously

  • Professionalism, both in appearance and demeanor

  • Proactive solicitation of input from others, acceptance and use of feedback to improve performance

  • Uncompromising integrity and adherence to organizational core values and all ethical standards / Possesses strong personal moral and ethical standards

  • Proactive assumption of responsibility for self-development and seizure of opportunities for continuous improvement

  • Dedication to meeting and where possible, exceeding internal and external customer expectations

  • Ability to establish a relationship / rapport with the customer and the broader store team gain trust and respect

  • Takes initiative to cultivate and maintain client relationships

We are an Equal Opportunity Employer M/D/F/V

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FT Sales Associate Troy

Michael Kors