Ft-Merchandising Service Associate-Day

Lowe's Companies, Inc. Elmira , NY 14901

Posted 6 days ago

Job Description

Customer Service

  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs

  • Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications

  • Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)

  • Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.

Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:

  • Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

  • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary

  • Demonstrates sincere appreciation to customers

  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs


  • Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes

  • Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective

  • Verifies buyback items and ensures they are pulled, prepped, and ready for shipping

  • Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details

  • Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store

  • Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels

  • Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales

  • Works with store leadership to stage clearance and damaged merchandise for quick sale

  • Sorts products in bins, drawers and boxes to ensure that they are in the proper location

Clean and Safe Stores

  • Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks

  • Ensures all reset displays are safe and in working order and repaired/replaced as needed

  • Repairs/seals damaged packaging and boxes including peg-hook items

  • Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor

  • Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.)

  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection

  • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas

  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates

  • Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

  • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

  • Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated

  • Audit and update pricing labels inside and outside the store to ensure accuracy

  • Follow state-specific guidelines on price changes (Pricing Policy SF-06)

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Merchandising Associate Flexible Schedule

Signature Retail Services

Posted 5 days ago

VIEW JOBS 12/2/2022 12:00:00 AM 2023-03-02T00:00 <p>Elmira, NY, USA per hour Hourly Part Time</p><p>Email Me Similar Jobs Email Me This Job</p><p>Signature Retail Services is looking to hire a part-time Retail Merchandising Associate to join our team! Is the idea of a flexible schedule that you create appealing to you? If so, we would like to talk to you!</p><p>We offer a flexible self-scheduling, and a starting pay of up to $18.00 dependent on your experience. No experience- we'd still like to talk to you!</p><p>Responsibilities:</p><p>Retail Merchandising Reps perform resets, merchandise, maintain product planograms, place price labels, place/install point of purchase signage, down stock inventory, suggest and place orders, and share product information with customers and store associates. We service DIY stores such as Lowe's and Home Depot.</p><p>We offer:</p><ul><li><p>Opportunities for career development and advancement</p></li><li><p>Incentive based bonuses</p></li><li><p>401k plan with employer matching</p></li><li><p>Paid drive time / mileage from first to last store visit of day</p></li><li><p>Smartphone allowance</p></li><li><p>Bi-weekly direct deposit</p></li></ul><p>Requirements:</p><ul><li><p>18 years of age or older and authorized to work in the United States</p></li><li><p>Valid driver's license, current auto insurance, and access to a reliable personal vehicle</p></li><li><p>Smartphone (android or apple) with access to internet, phone, text, and email</p></li><li><p>Able to and willing to lift, pull, and push items weighing up to 50 pounds without assistance</p></li><li><p>Willing to use rolling staircase/step ladders while working in stores</p></li></ul><p>READY TO JOIN OUR TEAM OF MERCHANDISERS?</p><p>We have a very quick and easy application process that can be completed from your phone and takes less than 5 minutes.</p><p>About us:</p><p>Signature Retail Services is a premier national merchandising and fixture installation organization that helps retailers and product manufacturers optimize their retail environments.</p><p>Equal opportunity employer.</p><p>Veterans encouraged to apply.</p><p>We participate in E-Verify.</p><br> Signature Retail Services Elmira NY

Ft-Merchandising Service Associate-Day

Lowe's Companies, Inc.