Ft-Merchandising Service Associate-Day

Lowe's Companies, Inc. Fort Walton Beach , FL 32549

Posted 3 weeks ago

Job Description

Customer Service

  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs

  • Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications

  • Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)

  • Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.

Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:

  • Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

  • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary

  • Demonstrates sincere appreciation to customers

  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs

In-Stock

  • Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes

  • Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective

  • Verifies buyback items and ensures they are pulled, prepped, and ready for shipping

  • Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details

  • Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store

  • Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels

  • Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales

  • Works with store leadership to stage clearance and damaged merchandise for quick sale

  • Sorts products in bins, drawers and boxes to ensure that they are in the proper location

Clean and Safe Stores

  • Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks

  • Ensures all reset displays are safe and in working order and repaired/replaced as needed

  • Repairs/seals damaged packaging and boxes including peg-hook items

  • Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor

  • Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.)

  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection

  • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas

  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates

  • Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

  • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

  • Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated

  • Audit and update pricing labels inside and outside the store to ensure accuracy

  • Follow state-specific guidelines on price changes (Pricing Policy SF-06)

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FtSales Specialist MillworkDay

Lowe's Companies, Inc.

Posted 5 days ago

VIEW JOBS 11/26/2022 12:00:00 AM 2023-02-24T00:00 <p>Job Description</p><p>What You Will Do</p><p>All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Millwork, this means:</p><ul><li><p>Being friendly and professional, eager to understand the customer's specific needs in order to pair the best products and service offerings in support of their project.</p></li><li><p>Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.</p></li><li><p>Engaging in safe work practices including the proper operation of store equipment.</p></li></ul><p>The Sales Specialist Millwork serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Millwork is also responsible for executing orders and projects in their area of focus.</p><p>Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.</p><p>What We're Looking For</p><ul><li><p>Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store.</p></li><li><p>Requires morning, afternoon and evening availability any day of the week.</p></li><li><p>Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.</p></li><li><p>Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.</p></li></ul><p>What You Need To Succeed</p><p>Minimum Qualifications</p><ul><li>High School Diploma or equivalent.</li><li>1 year of external experience in customer facing sales OR 6 months Lowe's retail experience.</li></ul><p>Preferred Qualifications</p><ul><li>1 year of experience entering and submitting customer sales orders, including Special Order Sales.</li><li>2 years of experience identifying and selling products based upon customer needs or plans.</li><li>2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.</li><li>2 years of experience following up on outstanding or incomplete customer orders, sales, or installs.</li><li>1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.</li><li>2 years of experience in a sales environment with required sales goals or metrics.</li><li>1 year of employment with Lowe's as a Sales Specialist.</li><li>1 year of experience in a trade directly related to Millwork.</li></ul><p>If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.</p><br> Lowe's Companies, Inc. Fort Walton Beach FL

Ft-Merchandising Service Associate-Day

Lowe's Companies, Inc.