For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home dcor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
The Lead Selling Associate is responsible for driving sales, establishing and maintaining customer relationships by delivering superior customer service. The Lead assists in the merchandising and maintenance of the floor and corresponding stockroom area. The Selling Lead also acts as a Manager on Duty and assists in leading the store's daily operations. The Selling Lead is responsible for engaging and understanding what the customer is looking for in order to use their product knowledge to make recommendations to the customer. The Selling Lead also acts as a product knowledge expert within their department. This position reports directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.
Lead the selling effort to achieve department sales plan; communicate sales goals to team and follow up on progress
Exhibit sales leadership
Perform Manager on Duty responsibilities when scheduled, including overseeing total store operations, responding to customer service issues, prioritizing and delegating associate workload and responding to staffing concerns appropriately
Support the onboarding process for new associates and deliver technical training in areas such as point of sale execution, new account acquisition, merchandising standards, vendor knowledge and customer service
Objectively assess associate performance and provide feedback to management to address development opportunities
Foster a positive work environment by delivering recognition
Teach associates tools used to grow sales, including clientele books, clientele call campaigns, Sales Associate Email
Support execution of weekly promotional signing changes and effectively communicate the current sales promotion to associates
Assist customers in a timely, efficient and courteous manner delivering superior customer service. Utilize suggestive selling techniques and assist with merchandise selection and merchandise returns
Knowledge of the sales floor and product. Able to articulate advantages, benefits and/or fits of various vendors with customers and associates
Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discounts
Fulfill phone and online orders to support the omni-channel customer experience
Communicate product in-stock needs to management as needed
Perform other duties as required
Lead Selling Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
3 years of retail experience is preferred
Must have excellent communication skills and be multitask oriented
Must have strong organizational and problem solving skills
Requires the ability to perform general math computations
Possess basic computer skills, ability to use cash register
Ability to operate photographic and video equipment
Capable of performing some lifting of up to 25 pounds