FT Food Lion To Go Lead - Food Lion

Delhaize America Mount Airy , MD 21771

Posted 2 months ago

Position Title: FT Food Lion To Go Lead

Reports to: Customer Service Manager

Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports

Maintain effective work schedules for Food Lion to Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time

Providing leadership and motivation within the store to promote a culture reflective of our

Brand

Support the achievement of budgeted financial and operating results

Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly

Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items

Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations

Controls store's expenses through proper ordering, care for supplies and equipment

Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS)

Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

Has a complete understanding of scheduling, sales, projections, wage percent, and all other items deemed necessary to manage the Food Lion to Go operations

Observes and corrects all unsafe conditions that could cause associate or customer accidents

Records and reports all associate and customer accidents in accordance with established Food Lion procedures

Ensures compliance with local, state and federal regulations

Adheres to all company guidelines, policies and standard practices

Maintains security standards

Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

Provides recognition of accomplishments and offers coaching when necessary as it relates to achieving customer satisfaction and service while building store sales

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Support Front End operations as needed. Duties may include:

Greet each customer and uses his or her name whenever possible

Identify customers needing assistance and offers to take the customer's order to their car

Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

Report any register or FL2GO equipment malfunction to the Customer Service Manager or MOD

Performs all other duties as assigned

Requirements Qualifications:

A high school graduate or equivalent preferred

Ability to lead and direct others

Strong understanding of store operations and merchandising techniques preferred

Excellent interpersonal, organizational, communication and customer service skills

Ability and willingness to learn multiple tasks and technical requirements of the job

Ability to use technical information to solve problems

Must meet minimum age requirements to perform specific job functions

Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

Ability to use computers and other communication systems required to perform job functions

Ability to use hand held computers for orders, mark downs, scan outs, and inventory

Stand 100% of the time with occasional walking short distances

Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather

Have sufficient visual ability to check invoices, dates, and other written documents

Apply On-line

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FT Food Lion To Go Lead - Food Lion

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