FT Center Store (Grocery) Manager- Food Lion

Delhaize America Warrenton , VA 22186

Posted 2 months ago

Job Title: FT Center Store (Grocery) Manager

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

  • Manage the Grocery Department, including hiring, training and developing department associates

  • Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports

  • Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation

  • Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

  • Support the achievement of budgeted financial and operating results

  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

  • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations

  • Control store expenses through proper ordering, care for supplies and equipment

  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

  • Ensure Grocery Department schedules are written to provide extraordinary customer service at all times

  • Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department

  • Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

  • Observe and correct all unsafe conditions that could cause associate or customer accidents

  • Record and report all associate and customer accidents in accordance with established Food Lion procedures

  • Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses

  • Assist with the physical inventory of product on hand bi-annually

  • Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized

  • Ensure compliance with local, state and federal regulations

  • Adhere to all company guidelines, policies and standard practices

  • Maintain security standards

  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

  • Perform all other duties as assigned

Requirements Qualifications:

  • High school graduate or equivalent preferred

  • Excellent interpersonal, organizational, communication and customer service skills

  • Good understanding of store operations preferred

  • Ability and willingness to learn multiple tasks and technical requirements of the job

  • Ability to use technical information to solve problems

  • Ability to lead and direct others

  • Must meet minimum age requirements to perform specific job functions

  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirments:

  • Ability to use computers and other communication systems required to perform job functions

  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory

  • Stand 100% of the time, frequently walking short distances

  • Ability to push or pull up to 2000 pounds using a pallet jack or float

  • Perform repetitive hand and arm motions

  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

  • Meet established volume activity standards for the position

  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

  • Have sufficient visual ability to check invoices, dates, and other written documents

Apply On-line


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FT Assistant Customer Service Manager Food Lion

Delhaize America

Posted 2 weeks ago

VIEW JOBS 11/25/2019 12:00:00 AM 2020-02-23T00:00 Job Title: FT Assistant Customer Service Manager - Food Lion Job Location: Primary Purpose: Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices. Duties and Responsibilities: * In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates * Manage the Front End during designated hours a minimum of three days a week per standard practice guidelines * Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service * Serve as a model for customer service and instills this value in all associates * Manage and achieve Food Lion service standards as delegated by the Customer Service Manager * Maintain an efficient and productive Front End operation * Support the achievement of budgeted financial and operating results for the Front End * Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines * Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies * Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized * Observe and correct all unsafe conditions that could cause associate or customer accidents * Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty * Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses * Ensure compliance with local, state and federal regulations * Provide recognition of accomplishments and offer coaching when necessary * Train and develop Office Assistants and Cashiers * Ensure office functions are completed accurately and on time * Communicate all cash variances to the Customer Service Manager * Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary * Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures * Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions * In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner * Successfully complete Computer Based Training (CBT) and Training Aid courses * Perform all other duties and projects as assigned Requirements Qualifications: * A high school graduate or equivalent preferred * Excellent interpersonal, organizational, communication and customer service skills * Must be able to perform the job duties and responsibilities of Office Assistant * Good understanding of store operations preferred * Ability and willingness to learn multiple tasks and technical requirem nts of the job * Ability to use technical information to solve problems * Ability to lead and direct others * Must meet minimum age requirements to perform specific job functions * Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: * Ability to use computers and other communication systems required to perform job functions * Ability to push or pull up to 2000 pounds using a pallet jack * Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion * Pull or push up to 75 lbs. on occasion * Stand 100% of the time, frequently walking short distances * Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners * Perform repetitive hand and arm motions * Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator * Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level * Meet established volume activity standards for the position * Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time * Have sufficient visual ability to check ID cards, checks, invoices and other written documents Apply On-line Delhaize America Warrenton VA

FT Center Store (Grocery) Manager- Food Lion

Delhaize America