FT Center Store (Grocery) Manager- Food Lion

Delhaize America Ocean City , MD 21842

Posted 2 days ago

Job Title: FT Center Store (Grocery) Manager

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

  • Manage the Grocery Department, including hiring, training and developing department associates

  • Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports

  • Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation

  • Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

  • Support the achievement of budgeted financial and operating results

  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

  • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations

  • Control store expenses through proper ordering, care for supplies and equipment

  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

  • Ensure Grocery Department schedules are written to provide extraordinary customer service at all times

  • Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department

  • Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

  • Observe and correct all unsafe conditions that could cause associate or customer accidents

  • Record and report all associate and customer accidents in accordance with established Food Lion procedures

  • Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses

  • Assist with the physical inventory of product on hand bi-annually

  • Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized

  • Ensure compliance with local, state and federal regulations

  • Adhere to all company guidelines, policies and standard practices

  • Maintain security standards

  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

  • Perform all other duties as assigned

Requirements Qualifications:

  • High school graduate or equivalent preferred

  • Excellent interpersonal, organizational, communication and customer service skills

  • Good understanding of store operations preferred

  • Ability and willingness to learn multiple tasks and technical requirements of the job

  • Ability to use technical information to solve problems

  • Ability to lead and direct others

  • Must meet minimum age requirements to perform specific job functions

  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirments:

  • Ability to use computers and other communication systems required to perform job functions

  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory

  • Stand 100% of the time, frequently walking short distances

  • Ability to push or pull up to 2000 pounds using a pallet jack or float

  • Perform repetitive hand and arm motions

  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

  • Meet established volume activity standards for the position

  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

  • Have sufficient visual ability to check invoices, dates, and other written documents

Apply On-line


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Grocery Sales Manager Food Lion

Delhaize America

Posted 2 days ago

VIEW JOBS 12/4/2019 12:00:00 AM 2020-03-03T00:00 Job Title: Grocery Sales Manager - Food Lion Job Location: Job Duties: Assist the Store Manager and Assistant Store Manager to see that Food Lion customer service standards are met, and that policies, standards and security measures are followed. Responsible for maintaining standards according to the Grocery Standard Practice Manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practices. Serve as a role model for customer service and other vital behaviors and instill this value in all associates. Manage store Grocery Department. Directly responsible for supervision of Head Grocery Associates and Grocery Associates within store (Grocery Stock Crew). Manage operation of assigned store and is responsible for providing direction and instruction to all store associates in the absence of the Store Manager, Assistant Store Manager, or Customer Service Sales Manager. Responsible for all grocery orders and is the primary display builder when executing merchandising in the store each week. Complies with all Food Lion directives, policies, and procedures (understands and supports Standard Practice in all departments). Engage and interact with customers to create a positive shopping experience. Maintain an evaluation program for Grocery Associates, which includes productivity measurements. Train and supervise all associates in the Grocery Department. Responsible for understanding and completing all Average Cost Inventory System (ACIS) functions as they pertain to his/her department. Maintain proper product level and inventory control of grocery shelves and backroom to include proper ordering and rotation. Keep the grocery shelves and backroom clean and organized. Is the primary order writer for the grocery department and warehouse bread. Is responsible for building end caps and proper maintenance of these throughout ad period. Adhere to all company guidelines, policies and standard practices. This description is intended to outline the primary responsibilities, general nature and level of work being performed by associate assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties and competencies. Requirements Job Requirements: Ability to analyze situations, identify the problems and implement the best solution. Ability to communicate in both verbal and written form. Ability to reach, bend, stoop and lift up to 70 pounds. Ability to push or pull up to 2000 pounds using a pallet jack. Ability to rotate and organize products, perform job duties as needed and complete necessary paperwork. Ability to anticipate sales and order merchandise for the Grocery Department per Standard Practice. Ability to meet production standards established by Food Lion. Ability to use the In-Store Computer, scan system registers and wireless hand held unit. Must have successfully completed Computer Based Training (CBT) and Training Aid courses. Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position in which it is required. Apply On-line Delhaize America Ocean City MD

FT Center Store (Grocery) Manager- Food Lion

Delhaize America