Fsr, Fsr, Sr., FSO
Sandia Laboratory Federal Credit Union
Albuquerque , NM 87111
Posted 1 week ago
This Job is not relevant Tell us why
Develops positive relationships with internal and external members, exhibiting the Sandia Laboratory Federal Credit Union's core values to enhance membership growth and loyalty while meeting the member's financial needs. Handles a high volume of transactions with courtesy and accuracy and effectively analyzes all available information to identify and recommend the best products and services for the member.Job Duties: * Receive and process various member financial transactions and answer member account inquiries. Post transactions to member accounts and maintain member records * Balance cash drawer and daily transactions according to balancing standards. * May assist members with any of the following:* Opening and closing accounts * Safety deposit boxes, including new box rentals and close outs of existing rentals * Credit card, loan and bill payments * Direct deposits and payroll distributions * Share draft orders, stop payments and statement copies * Certificates of deposit* ATM/check card orders and pin numbers * Notary services and signature guarantees * Contribute to a productive, team-oriented work environment while meeting all established goals and metrics, and operating within the Credit Union's core values. * Exceed members' expectations through efficient, proactive and accurate service to ensure superior member service via a variety of delivery channels. * Uphold the Credit Union's compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures. * Report unusual or suspicious activity in writing to the Legal and Compliance Department. * Complete Currency Transaction Reports (CTRs) and submit to the designated internal department for quality control in a proper and timely manner. * Provide a superior member experience by: * Actively listening to and assessing the needs of the member * Explaining the features and benefits of targeted products and services * Offering targeted solutions to meet the member's needs * Develop and maintain up to date and thorough knowledge of branch policies, procedures, systems and processes. * Recognize and act upon potential membership and service opportunities to promote membership growth and loyalty. * Ensure the security of keys, cash, negotiable items, and adherence to drawer limits. * Ensure member and Credit Union information is treated with utmost confidence and security, including adherence to member identification and shred procedures, to support the Credit Union's core purpose of being the member's trusted partner. * Observe and communicate in a timely manner all potential risks to ensure the safety and security of the members, employees and branch. * Complete annual BSA and OFAC training. * Perform other related duties as assigned.
* Minimum one year' customer service experience. Prior financial institution experience (particularly as a teller) preferred. * Thorough knowledge of Credit Union products and services, features, and benefits. * Exhibits ability to cross-sell effectively. * Demonstrated sales skills and a willingness and ability to apply those skills on the job through incoming member calls and outbound follow-up calls. * Proficient with the use of personal computer applications. Demonstrates ability to learn and effectively utilize in-house programs and third-party software.Education: * High school diploma or GED equivalent