Function: Service Delivery
Job Category: Other
FS Manager, Caribbean
We are looking for a FS Manager with a high technical, safety and follow-up knowledge to provide high level technical support to FS coordinators for special agreements.
If you are a dynamic, energetic and technical person and you like working in a challenging and exciting environment, a team player who is creative and thinks outside the box, constantly seeking to improve your performance by setting and reaching your goals, read on!
Lead and coordinate service delivery team(s)
Provide high-level technical support, training and/or field services activities to enable optimal performance of customer installation and to ensure customer satisfaction.
Lead with complex customer requirements and services.
Create and implement the action plan for own team(s).
Ensure that technical and operating issues/tasks are solved in an optimized way.
Coordinate assigned service delivery activities according to the applicable strategies.
Lead, coach and support personnel within own team(s).
Ensure that the business objectives and targets are met.
Monitor and report business performance in the assigned team(s).
Ensure the development of the personnel within the assigned team(s).
Ensure the implementation of the processes and tools according to business as well as Quality, Health, Safety and Environmental guidelines.
Proactively work to enable cross-organizational cooperation.
Continuously searches for solutions in the assigned area according to Wrtsil's best practices.
Ensure team's high performance.
Cooperate and interact with relevant internal stakeholders.
Education / Experience:
Bachelor or Science in Engineering or equal work experience with at least 6 years
Skills and competences:
Leadership, with expierence of at leats 6 years leading position
Wrtsil is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wrtsil maximises the environmental and economic performance of the vessels and power plants of its customers. At Wrtsil, we are committed to enabling sustainable societies with smart technology. We demonstrate our dedication with every new product launch, workshop, acquisition, and customer deal. You are inquisitive and enthusiastic about technology and strive to support our long-term business and solutions. In 2017, Wartsila's net sales totalled EUR 4.9 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wrtsil is listed on Nasdaq Helsinki. Find out more at www.wartsila.com
Wartsila Oyj Abp