Fruit Expert: Kitchen/Custsvc/Delivery - Detroit

Edible Arrangements Highland Park , MI 48203

Posted 8 months ago

The Fruit Expert : Production

  • Customer Service + Delivery is responsible for (1) creating mouthwatering arrangements, dipped fruit boxes, and cut fruit for Edible gifts and treats, (2) ensuring Edible service standards are met and surpassed by delighting our guests and (3) delivering Edible orders accurately, in a timely manner and with the highest level of customer service.
Essential Job Functions and

Responsibilities:
  • Take responsibility to learn all aspects of the positions

  • Work as a store team player

  • Wash, peel and/or cut various fruit to prepare for arranging

  • Build arrangements according to our brand standards, following approved procedures and proper portion sizes

  • Package arrangements and dipped fruit

  • Follow proper food sanitation and handling procedures

  • ServSafe certificate a plus

  • Receive and store produce, dry goods, supplies, equipment, utensils, etc. following inventory stocking and recording guidelines; inform supervisors when supplies are getting low or equipment is not working properly

  • Perform cleaning tasks in accordance with the cleaning standards, including work areas, customer service area, utensils, equipment, dishes, trash removal, restroom facilities, etc.

  • Demonstrate a strong understanding of product knowledge and quality standards

  • Welcome and connect with every customer to provide excellent customer service

  • Discover customer needs, display strong knowledge of product line and use appropriate suggestions to convert customer inquiries into sales

  • Build trust, loyalty and long-term relationships with guests

  • Respond to customer needs; manage difficult customer situations in a calm and professional manner

  • Follow standards for merchandising, stocking, rotating and storing all products

  • Follow cash handling and register policies

  • Accurately deliver Edible products to customers in an efficient, courteous and timely manner.

  • Organize efficient routes

  • Manage & execute deliveries using the Edible delivery app

  • Safely operate delivery vehicles

  • Learn and demonstrates creating the Edible Experience

  • Learn and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis

Job Requirements:

  • High School Diploma or equivalent preferred

  • Previous experience working in customer service or food service establishment preferred

  • Excellent customer service and communication skills

  • Good math and money handling skills

  • Positive attitude, friendly and upbeat personality

  • Enjoys working within a team

  • Enjoys working in a fast-paced environment

  • Drive and determination

  • Desire for personal and professional growth

  • Valid state drivers license and a clean driving record

  • Must pass auto policy insurability screening

  • Ability to follow directions, read a map and arrive at locations independently

  • Computer skills including Microsoft software and register skills

  • Ability to lift, carry and/or push objects weighing up to 50 lbs.

  • Ability to stand, bend, reach and scoop throughout assigned shift

  • Non-smoker

Holiday availability is required (Thanksgiving, Christmas Eve, Mother's Day, Valentine's Day, Father's Day, Easter)


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Fruit Expert: Kitchen/Custsvc/Delivery - Detroit

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