Looking for a great person to come and join our team. We are currently looking for someone to work in our East Longmeadow, MA store, and Enfield, CT store. These stores are about 15-20 mins away from each other.
Holidays are mandatory- no exceptions.
Weekends are a must.
Part-time and Full-time options available.
Option to work in only East Longmeadow, MA.
Option to work in only Enfield, CT.
Option to work in both stores.
Some customer service experience is required for this position, but not knowledge of fruit production.
The Fruit Expert - Customer Service & Production Associate is responsible for creating the mouthwatering arrangements, dipped fruit boxes, and cut fruit for Edible treat products, following proper operational procedures. He or she also ensures Edible service standards are met and surpassed by providing customers with prompt service, delivering a WOW experience
Build arrangements according to our brand standards
Prepare a variety of arrangements according to customers' orders or supervisors' instructions, following approved procedures and proper portion sizes
Selects fruit for arrangements
Wash, peel and/or cut various fruit to prepare for arranging
Package arrangements or dipped fruit
Receive and store fruit supplies, equipment, and utensils in refrigerators and other storage areas
Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes
Inform supervisors when supplies are getting low or equipment is not working properly
Remove trash and clean kitchen waste containers
Assist with receiving deliveries from vendors
Follows proper food sanitation and handling procedures
Demonstrates a strong understanding of product knowledge and quality standards
Welcomes and connects with every customer to provide excellent customer service
Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
Assists customers in the selection and purchase of Edible products
Uses effective sales approaches and displays strong knowledge of product line; Effectively converts customer inquiries into sales
Builds long-term relationships and builds the trust and loyalty of customers
Maintains customer service area and equipment in a clean and appealing manner
Responds to customer needs; Manages difficult customer situations in a calm and professional manner
Follows standards for merchandising, stocking, rotating and storing all products
Follows cash handling and register policies
Follows inventory stocking and recording guidelines
Takes responsibility to learn all aspects of the position
Learns and demonstrates creating the Edible Experience
Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis
High School Diploma or equivalent preferred
Previous experience working in customer Service or food service establishment preferred
Excellent customer service and communication skills
Demonstrated ability to sell and up-sell products
Good math and money handling skills
Enjoys working within a team
Enjoys working in a fast-paced environment
Drive and determination
Desire for personal and professional growth
Valid state drivers license and a clean driving record (if also delivering)
Computer skills including Microsoft software and register skills
Ability to lift, carry and/or push objects weighing up to 50 lbs.
Ability to stand, bend, reach and scoop throughout assigned shift