Fruit Expert - Customer Service & Production

Edible Arrangements Wellington , FL 33414

Posted 2 weeks ago

Essential Job Functions and

Responsibilities:
  • Build arrangements according to our brand standards

  • Prepare a variety of arrangements according to customers' orders or supervisors' instructions, following approved procedures and proper portion sizes

  • Selects fruit for arrangements

  • Wash, peel and/or cut various fruit to prepare for arranging

  • Package arrangements or dipped fruit

  • Receive and store fruit supplies, equipment, and utensils in refrigerators and other storage areas

  • Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes

  • Inform supervisors when supplies are getting low or equipment is not working properly

  • Remove trash and clean kitchen waste containers

  • Assist with receiving deliveries from vendors

  • Follows proper food sanitation and handling procedures

  • Demonstrates a strong understanding of product knowledge and quality standards

  • Welcomes and connects with every customer to provide excellent customer service

  • Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals

  • Uses effective sales approaches and displays strong knowledge of product line; Effectively converts customer inquiries into sales

  • Builds long-term relationships and builds the trust and loyalty of customers

  • Maintains customer service area and equipment in a clean and appealing manner

  • Responds to customer needs; Manages difficult customer situations in a calm and professional manner

  • Follows standards for merchandising, stocking, rotating and storing all products

  • Follows cash handling and register policies

  • Follows inventory stocking and recording guidelines

  • Takes responsibility to learn all aspects of the position

  • Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis

Job Requirements:

  • High School Diploma or equivalent preferred

  • Previous experience working in customer Service or food service establishment preferred

  • Excellent customer service and communication skills

  • Demonstrated ability to sell and up-sell products

  • Good math and money handling skills

  • Positive attitude

  • Enjoys working within a team

  • Enjoys working in a fast-paced environment

  • Drive and determination

  • Desire for personal and professional growth

  • Computer skills including Microsoft software and register skills

  • Ability to lift, carry and/or push objects weighing up to 50 lbs.

  • Ability to stand, bend, reach and scoop throughout assigned shift

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Fruit Expert - Customer Service & Production

Edible Arrangements