Frozen Food/Dairy Department Manager

Festival Foods Marshfield , MA 02050

Posted 1 week ago

Job Summary

Job Title: Frozen/Dairy Department Manager

FLSA Status: Salary

Reports To: Store Director/Department Director

Works closely with all Frozen/Dairy associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. Contributes to store sales and profitability by effectively managing all aspects of department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Leads, coaches and reinforces Festival culture, guest service, and performance expectations to all Frozen/Dairy associates

  • Trains new Frozen/Dairy associates, and re-train and coaches as necessary

  • Writes and conducts performance reviews of Frozen/Dairy associates

  • Documents violations of company policies/procedures by Frozen/Dairy associates and conducts appropriate corrective action, up to and including termination

  • Answers questions and provides guidance to all Frozen/Dairy department associates

  • Has a strong desire to grow his/her leadership skills and actively pursues ways to become a better servant leader

  • Ensures all department standards are being met in the Frozen/Dairy department

  • Observes sales floor and back stock conditions; takes action to correct areas of opportunity

  • Maintains appropriate inventory levels and ensures accurate pricing on products received and sold

  • Communicates and works cooperatively with Store Director, Frozen/Dairy Director/Supervisor, other Department Managers and Frozen/Dairy associates to maintain standards and exceed guest expectations

  • Provides excellent services to all guests

  • Assists guests with finding items they are looking for

  • Takes orders and other special requests

  • Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received

  • Assists all department associates with daily responsibilities while leading by example

  • Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed

  • Responsible for the department's timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues

  • Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm

  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

  • Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Education or equivalent combination of education and experience

  • Understands being in a leadership role and how to motivate a team of individuals

  • Thorough knowledge of the retail food business is strongly preferred

  • Ability to deal tactfully and effectively with guests and all personnel

  • Ability to make timely and effective decisions

  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment

  • Proficient knowledge of Microsoft Office. More specifically, Outlook, Word and Excel is required

  • Thorough understanding of all safety requirements and company safety policies

  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Standing for extended periods of time

  • Lifting up to 50 pounds on an occasional basis

  • Frequent exposure to extreme temperatures

WORK SCHEDULE

The Frozen/Dairy Manager is a salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Options


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PartTime Evening Frozen Food/Dairy Clerk

Festival Foods

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Job Summary Job Title: Frozen Food/Dairy Clerk FLSA Status: Hourly Reports To: Frozen Food/Dairy Department Manager Responsible for ensuring that all company policies and procedures are being followed and that department goals are being obtained. Contributes to store sales and profitability by effectively managing all aspects of the FF/D Department such as stock levels, inventory, and guest service. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES * Provides excellent services to all guests * Assists guests with supplying them with the items they need from the department * Aid guests in finding items they are looking for on the sales floor * Takes orders and special requests * Answer the telephone and assist guests using proper phone etiquette * Ten tiling guests at all times * Stocking and maintaining product levels * Fill all items on display * Makes sure products are rotated, using first in first out method * Follow display standards * Makes sure the sales floor is clean and tidy; no messes or spills * Maintains grocery supplies * Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm * Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. * Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to deal tactfully and effectively with guests and all personnel * Good oral and written communication skills * Complete understanding of all safety requirements and company safety policies * Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: proper lifting techniques, trash compactor, baler, power equipment PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Stand in place for a long period of time, bend, stoop, and kneel regularly * Full range of upper body motion * Lifting up to 50 pounds on an consistent basis WORK SCHEDULE The Frozen/Dairy Clerk is a part-time hourly position. The work schedule will primarily include afternoons, evenings, weekends, and holidays. Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people. Options Festival Foods Marshfield MA

Frozen Food/Dairy Department Manager

Festival Foods