Job Title: Frozen Foods Clerk FLSA: Non-Exempt
Department: Frozen Foods Revision Date: 05/2018
Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers;Frozen Foods Manager, Assistant Frozen Foods Manager
Direct Reports: None
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they're looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Rotates and replenishes merchandise and ensures highest quality standards are met.
Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
Builds end caps display and fills these areas through the week as necessary.
Unloads trucks, checks in product, puts product away, and may review invoices.
Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Orders product and supplies as necessary.
Assists with inventory.
Prices products for customers as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Education and Experience:
No education requirement. Six months or less of similar or related work experience preferred.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job:
Pallet jacks, register systems, Telexon ordering unit, two wheeler, box cutters, box crusher and C.A.R.S. reordering system
Has daily contact with customers and suppliers/vendors.