Frontline & Office Assistant

Frontline & Office Assistant

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Posting Details

Position Information

Position Title Frontline & Office Assistant Department Wrkfc Part/Adult Ed & Literacy Position Category Temporary/Part-time About CCRI

The Community College of Rhode Island is the state's only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.

At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.

We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We are OneCCRI, working together to prepare learners to achieve their highest potential.

To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html

Job Summary

To provide a full range of office support as needed in department or division. Greet community members looking for information and help them find answers and enroll in classes. The frontline and office assistant for Workforce Partnerships works with the Providence office team to support class registration and resolve registration issues. Assistant also collaborates with frontline staff on all CCRI campuses to answer calls to Workforce offices.

Duties and Responsibilities

• Serve as first point of contact for customers, screen telephone and personal callers, respond to voice mail and email messages.

• Keep up to date with knowledge about workforce programs and registration processes.

• Share program information in English and Spanish by telephone, in person, and electronically.

• Register students enrolling in Division of Workforce Partnerships (DWP) open enrollment and contract classes using Augusoft.

• Assist with monitoring the enrollment, scheduling, and cancellation of classes, and contact registered students in case of cancellation, class delays and payment issues

• Maintain files and secure records using paper and digital methods.

• Resolve problems that may arise regarding enrollment, scheduling and record keeping.

• Use courteous and responsive communication to work collaboratively with others in a diverse and inclusive environment

• Participate in staff development activities offered through CCRI and/or the Division

• Use copy machine, facsimile, scanner and other office equipment to support educational operations.

• File records and correspondence. Maintain information so that it can be retrieved efficiently

• Schedule and coordinate meetings and appointments

• Attend periodic trainings and meetings as necessary

• Develop and maintain a broad knowledge of campus programs, policies and procedures in order to serve as an effective resource

• Supervise student aides

• Perform other duties as assigned and related work as required.

Minimum Requirements

• High School Diploma or Equivalent required

• Bilingual (English and Spanish) required both spoken and written.

• Ability to provide customer service with appropriate communication and interpersonal skills required.

• Ability to work independently in a busy environment required.

• Excellent communication and interpersonal skills together with a strong teamwork commitment are required.

• The ability to establish and maintain effective working relationships with faculty, staff, students and/or the public is required.

• Demonstrated technical proficiency with MS Word, Excel and the internet is required.

Competencies

• Experience working in an office environment preferred.

• Knowledge of FERPA (Family Educational Rights and Privacy Act) is preferred.

• Demonstrated technical proficiency with Outlook is preferred.

Reports To Director of Adult Education and the Division of Workforce Campus Location Multi-Campus Locations Full-time/Part-time Part-Time Shift, Days, and Additional Work Schedule Information Up to 19 hours per week (925 hours maximum per year, not guaranteed) typical hours 8-4pm and some evening and weekend hours required Work Schedule Limited Period Appointment Benefits No Salary/Hourly Rate $18.00 Additional Salary Information Licenses, Tools and Equipment Environmental Conditions Desired Start Date ASAP Position End Date (if temporary or grant)

Posting Detail Information

Number of Vacancies 1 Application Open Date 05/07/2024 Application Close Date (includes the grace period) Open Until Filled No Special Instructions to Applicants

Some roles will require finalists to provide official college transcripts.

CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human Resources prior to the closing of the posting by calling (401) 825-2311 or emailing humanresources@ccri.edu.

EEO Statement

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

CCRI is an Equal Opportunity/Affirmative Action Employer. CCRI prohibits discrimination on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, sexual orientation, genetic information, gender identity or expression, marital, citizenship status and veteran status in all employment matters. CCRI espouses that all employees and applicants have a right to equal opportunity in all terms, conditions, and privileges of employment.

Sexual harassment is a form of gender-based discrimination prohibited by Title IX.

The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Reports can be made available upon request.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• In order to improve CCRI's advertising strategy, please let us know where you FIRST learned of this job opportunity. Please be specific when using website or publication names (example: LinkedIN, HigherEdjobs, Chronicle, personal referral, etc.).

(Open Ended Question)

• Are you bilingual in English and Spanish?

• Yes

• No

Applicant Documents

Required Documents

• Resume

• Cover Letter/Letter of Application

Optional Documents