Sage Hospitality is seeking a Sales Manager to complex over two beautiful Marriott Autograph Collection hotels in Alexandria, VA: The Alexandrian and the Morrison House.
This role will support a total of over 270 rooms, 2 restaurants and 17K sq feet of meeting space. Historic design and modern comforts come together at The Alexandrian and the Morrison House provides a unique luxury boutique experience, all with easy access to the regions most popular historic attractions.
Founded in 1984, Sage Hospitality set out to be the best hotel owner and operator in the business. Were talking figuratively, progressively and aggressively breaking the mold of the hospitality industry.
As one of the U.Ss top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do bestestablishing some of the best hotels and restaurants in the world. Sages portfolio currently consists of over 60 hotels and 15 restaurants located in 20 states with approximately 6,000 associates.
With nearly $1B under management, the companys portfolio of high quality hotels including luxury and independent boutique properties, as well as premium-branded select and full-service properties operating under the Marriott, Hilton, Starwood and Hyatt brand family flags. The company strives to be recognized by its customers as the best in the business creating places that people go to, not through.
Front Office Supervisor
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Requires understanding of all hotel front office procedures.
Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills.
Ability to communicate information and hotel services to management and guests. Second language may be required.
Excellent hearing required to communicate in person and on telephone frequently.
Excellent vision necessary for reading written communiqus, analyzing reports and seeing monochrome computer screen. Excellent speech communication skills required for continual interaction with guests.
Frequent use of phone. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Continuous standing 90% of time -communicating with guests.
No climbing required. No driving required.
Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited.
Carrying up to 25 lbs. guest luggage; limited.
High school education or equivalent experience.
1 or more full years employment experience in a related position with this company or other organization(s).
Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.
Sage Hospitality Resources, LLP