Front Office Supervisor

Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort!

Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an innovative expression of eco-design that embodies the quintessential Southern California lifestyle. With South Ponto Beach and Batiquitos Lagoon just steps away, you'll have endless opportunities for both relaxation and adventure.

But that's not all - our location also puts you within reach of the charming cafes, boutiques, and beach enclaves that line California Coast Highway 101. At Alila Marea Beach Resort, you'll not only have the chance to work in a beautiful setting, but you'll also be part of a vibrant community. Apply now to join our team and experience the best of Southern California living.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Description of Job Duties

The Front Office Supervisor at Alila Marea Beach Resort will play a crucial role in ensuring our guests experience is the highest level of luxury and hospitality from the moment they arrive. Working closely with the Front Office Manager, this position oversees the daily operations of the front desk, concierge services, and PBX operations, providing leadership and support to a team of dedicated professionals. Exceptional attention to detail, excellent interpersonal skills, and passion for delivering exceptional guest experiences will be essential to the success of this role.

Core Functions

1.Adhere to Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our colleagues and guests.

2.Guest Service Excellence:

• Ensure that all guests receive a warm and personalized welcome, maintaining the resort's reputation for exceptional service according to Forbes service standards.

• Address and resolve guest inquiries, requests, and issues in a timely and professional manner. Utilize the resorts Wecare processes and ensure colleagues are operating according to established standard operating procedures.

• Promote loyalty programs and incentives.

• Continuously train and mentor front office staff in guest service standards that are in-line with Forbes service standards.

3.Front Desk Operations:

• Assist in the management of check-in, check-out, and reservations to optimize room occupancy and revenue.

• Maintain the front desk area and resort lobby, ensuring it is organized and well-presented at all times.

• Ensure Front Desk agents use proper verbiage and display proper mannerisms in person, via chat, and over the phone according to established Forbes service standards.

• Manage guest accounts and billing accurately and efficiently.

• Assist with all administrative functions including but not limited to departmental payroll, end of month reconciliation processes, and inventory management.

• Promote and help manage the resorts upsell incentive program.

• Assist in coordinating departmental outings, monthly meetings, and other training sessions as requested by Front Office Manager.

4.Team Management:

• Supervise and lead a team of front desk agents, concierge staff, guest experience coordinator, and bellmen.

• Conduct regular staff meetings, set performance goals, and provide coaching and feedback in conjunction with the Front Office Manager.

• Assist in scheduling and staffing to ensure adequate coverage during peak times.

5.Quality Assurance:

• Monitor and ensure the accuracy of guest information and reservations in the property management system.

• Uphold high standards of cleanliness, appearance, and functionality in the lobby and front office areas.

• Assist in maintaining compliance with all safety and security procedures.

6.Communication and Collaboration:

• Foster a culture of teamwork and collaboration within the front office department and across other resort departments.

• Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues.

7.Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel, and communicate effectively with guests and fellow team members.

8.Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

9.Other duties as assigned.

Benefits

In keeping with Hyatt's Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work.

• Medical coverage, including dental & vision coverage (for full-time colleagues after 30 days)

• 401K w/company match

• Complimentary parking

• 25% off in-house F&B

• 12 Complimentary Room Nights across our Hyatt portfolio (after 90 days)

• Friends and Family rates across our Hyatt portfolio immediately

• Hyatt discounts and partner discounts

• Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement.

• Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties

The hourly rate for this position is $25.00.

• Minimum 3 years work experience in front office or guest service management.

• Bachelor's degree in Hospitality or related field preferred.

• Proficiency in MS Office Suite.

• Experience with hotel management systems and hotel reservation software.

• Experience in luxury/upscale hotel setting. Ei: Forbes-standards.

• Skillful in project planning/ tasks and able to prioritize projects/ tasks.

• Highly organized and efficient, pro-active and results driven, and ability to adapt and demonstrate flexibility. Leads by example and with integrity.

• Excellent communicator and team motivator. Business-like, socially engaged, passionate, expressive demonstrating a positive attitude.

Mental and Physical Demands

• Frequent: Sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests (speaking, listening, writing).

• Occasional: Lifting, pushing, and pulling guest luggage and property equipment. Occasional stooping and bending.