Front Office Supervisor

Hyatt Salt Lake City , UT 84101

Posted 5 months ago

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The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

The Front Office Supervisor creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

  • Act as Manager on Duty in the absence of the GM and AGM

  • First contact for guest concerns

  • Training of all new Gallery Hosts

  • Oversee all billing for credit card authorizations, OTA billing, etc.

  • Inventory control of Gallery Host Stand supplies and kitchen supplies

  • Responsible for overseeing proper meeting room set up/tear down for internal and external clients

  • Walk through of public areas and kitchen with follow up report/checklist to management

  • Conduct huddles to ensure communication of the day's events to all Gallery Hosts

  • Oversee cost control process for Food and Beverage

  • Conduct property tours for new hires and clients as necessary to assist the Sales department

  • Oversee group reservations to ensure that they are pre-assigned and pre-keyed

Our successful Front Office Supervisor demonstrate attributes of a great Host by being aware and attentive to our guest's needs. In addition, they create conversations and share a moment thereby making a real connection with our guests.

Requirements:

  • Must be 21 or over

  • Schedule flexibility - must be able to work any shift

  • Must be able to obtain airport driving privileges

  • Outstanding customer service skills

  • Ability to work well with other associates

  • Minimum of 1-year supervisory experience in the hotel industry

  • A desire and the ability to grow into a management role is preferred

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Front Office Supervisor

Hyatt