Front Office Supervisor

Position Information

Classification Title Service/Maintenance Supervisor FLSA Non-Exempt FTE 1.00 Minimum Qualifications

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Minimum of 2 years experience working in supervisory role, preferably in hotels

Efficient in Microsoft Office Suite (Word, Excel, Teams, and Outlook)

Position Summary

• Serve as Manager on Duty

• Supervise front office employees to ensure efficient and high-quality guest experience

• Support team members in handling guest requests and complaints in order to achieve a positive outcome

• Communicate with team members, so that employees on duty are fully aware of relevant matters related to guests and/or other departments

• Perform bucket checks, income auditing, and monitor room inventories

• Understand all hotel room categories, room rates, packages, promotions, and other product knowledge necessary to perform daily duties and help maximize revenue opportunities

• Monitor guest billing arrangements

• Knowledge of hotel's fire, health, and safety regulations and, when needed, act in accordance with these policies and procedures

• Assist Front Office Manager and Front Office Assistant Manager

• Attend meetings and training sessions as needed

• Build strong relationships and cooperate with other hotel departments

Knowledge, Skills, Abilities and/or Competencies

Outstanding customer service skills, professional communication skills, computer skills, detail oriented, time management and organizational skills

Physical Demands

Stand for long periods of time utilizing a computer and/or phone; walk and move about the hotel; reach, bend, and stoop; climb stairs

Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Supervising shift work and acting as "Manager on Duty" as needed.

Percentage of time 75 Duties/Responsibilities

Administrative work which includes auditing shift work, assisting the department manager with scheduling, ordering supplies and other administrative duties as assigned.

Percentage of time 15 Duties/Responsibilities

Attending department meetings and trainings.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Leta Salazar Recruitment Contact Email leta.salazar@georgiacenter.uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel?

• UGA Jobs

• Georgia Center Employment Page

• Georgia Center Talent Recruitment Brochure

• Insidehighered.com

• Indeed

• hCareers

• LinkedIn

• Facebook

• Department of Labor

• Goodwill

• From a current UGA employee

• Other

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.