Front Office Supervisor - Concierge

Position Information

Classification Title Service/Maintenance Supervisor FLSA Non-Exempt FTE 1.00 Minimum Qualifications

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

• College degree or equivalent combination of education and experience

• One year of experience in supervisory role

• Establish and maintain strong working relationships with Georgia Center employees, guests,and vendors

Position Summary

The Front Office Supervisor will assist the Front Desk Manager in leading a team of young professionals in concierge, transportation, and bellhop services to provide exceptional customer service to guests, visitors, and employees of the Georgia Center. This position's focus is to train team members and hold them accountable for executing the high service standards they are taught. The supervisor will assist the manager by providing impute for: scheduling, coaching, and reviewing the team. The Concierge Department is often the first and last contact that a guest has with the University of Georgia and is vital to creating a lasting positive impression.

Knowledge, Skills, Abilities and/or Competencies

• Experience working at a hotel front desk, as well as management and leadership experience.

• Professional presentation.

• Outstanding customer service skills.

• Effective communication skills.

• Organized and detail oriented.

• Strong computer skills .

Physical Demands

• Stand for long periods of time while continuously working with/on computer.

• Driving as needed to perform job duties.

Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Assist Front Office Manager with supervising departmental operations:

• Lead shifts.

• Be familiar with Georgia Center departments and personnel.

• Be a resource to help other Georgia Center and UGA departments with the tools at the Concierge's disposal.

• Respond professionally to requests and concerns.

• Train new employees according to departmental standards.

• Ensure that staff maintain quality of service standards.

• Report personnel issues and concerns to Front Office Manager, i.e. performance management, attendance, appropriate professional behaviors, recognition, and rewards.

• Assist in preparing the Concierge team for upcoming events and activities.

• Communicate and collaborate effectively with Georgia Center employees, guests, and vendors.

Percentage of time 60 Duties/Responsibilities

Assist Front Office Manager in recruiting and training:

• Pre-screen new hire candidates and provide Front Office Manager with notes and suggestions on who to hire.

• Recruit and train a small team that will be responsible for training all new hires.

• Oversee the training team to ensure the new hires are trained to the department's standards.

• Hold Student Assistants and Senior Assistants accountable for executing the service standards set by the department.

Percentage of time 15 Duties/Responsibilities

Assist Front Office Manager in managing the department's finances:

• Provide impute on scheduling employees according to departmental standards.

• Track daily and weekly labor variances.

• Assist Front Office Manager with maximizing labor efficiency to meet budget guidelines.

• Maintain appropriate inventory of supplies and resources for staff and guests.

• Track Market inventory and report low inventory to Front Office Manager.

• Ensure The Market is well-stocked and attractively presented on each shift supervised.

Percentage of time 10 Duties/Responsibilities

Assist Front Office Manager with managing transportation services:

• Ensure shuttle operations run smoothly.

• Analyze upcoming shuttle needs and notify the Manager if additional shuttles will be needed.

• Track shuttle, and bicycle usage and condition logs and report concerns and issues to Concierge Manager.

Percentage of time 5 Duties/Responsibilities

Assist Front Office Manager with administrative tasks:

• Create a weekly calendar of events for UGA and Athens to share with the Hotel Division and guests.

• Assist in creating policies, procedures, and systems to keep the Concierge department at peak performance.

Percentage of time 5 Duties/Responsibilities

Participate in training sessions, meetings, and other duties as assigned.

• Participate in all training sessions and meetings.

• Perform other reasonable duties as assigned.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Leta Salazar Recruitment Contact Email leta.salazar@georgiacenter.uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have a valid driver's license?

• Yes

• No

• How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel?

• UGA Jobs

• Georgia Center Employment Page

• Georgia Center Talent Recruitment Brochure

• Insidehighered.com

• Indeed

• hCareers

• LinkedIn

• Facebook

• Department of Labor

• Goodwill

• From a current UGA employee

• Other

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.