Front Office Specialist Lead Medical Glen Burnie, MD

U.S. Healthworks Glen Burnie , MD 21060

Posted 2 months ago



Relying on experience and working under general supervision, performs any combination of non-routine and complex clerical duties requiring specific technical and general knowledge of systems and/or procedures in accordance with Concentra policies and procedures and applicable regulations.



  • Greets patients and visitors and directs them accordingly.

  • Obtains authorization as needed to process patients for services needed.

  • Admits patients into OccuSource or manually in accordance with client company protocols.

  • Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.

  • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.

  • Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employers protocols.

  • Files paperwork, medical records and correspondence according to defined company procedure.

  • Maintains inventory of office supplies and printed forms.

  • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.

  • Follows HIPAA guidelines and safety rules as outlined in training received.

  • Attends center staff meetings.

  • Participates in ongoing training.

  • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.

  • Assists Center Administrator in managing daily administrative functions.

  • Completes understanding and ability to perform in all aspects of front office operations.

  • Effectively trains and guides new front office staff.

  • Independently resolves center operation challenges without direction.

  • Performs other duties, as assigned.



  • High school graduate or equivalent.


  • 1 2 years' experience in a medical office environment

  • Knowledge and application of charge entry functions, charge entry review and charge posting.


  • Excellent customer service and communication skills.


  • Fast paced, deadline-oriented office environment.
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Front Office Specialist Lead Medical Glen Burnie, MD

U.S. Healthworks