Front Office Specialist I

JOB SUMMARY/PURPOSE Provides reception and administrative support services to patients and providers within and outside the SHS system. DEPARTMENT DESCRIPTION The Mental Health teams at Samaritan Health Services provide a full range of professional mental health services through a team of highly skilled psychiatrists, psychologists, nurse practitioners and licensed clinical social workers. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Experience or training with computer applications required. One (1) year experience and/or training in a position of similar responsibility and complexity preferred. Experience or training in medical/insurance terminology preferred. Experience with practice management scheduling systems preferred. Mental Health experience preferred. KNOWLEDGE/SKILLS/ABILITIES Psychology

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. Adaptability/Flexibility

• Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients. Communication

• Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.# Team Building

• Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.# Medical Terminology

• Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations. Social Perceptiveness

• Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages. PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) WALK - INCLINE LIFT (Floor to Waist: 0#-36#) 40 - 60 Lbs LIFT (Knee to chest: 24#-54#) 20 - 40 Lbs PUSH (0-20 pounds force) PULL (0-20 pounds force) # CLIMB - STAIRS LIFT (Floor to Waist: 0#-36#) 0 - 20 Lbs LIFT (Floor to Waist: 0#-36#) 20 - 40 Lbs LIFT (Waist to Eye: up to 54#) 0 - 20 Lbs LIFT (Overhead: 54# and above) 0 - 20 Lbs SQUAT Repetitive KNEEL (on knees) REACH - Forward REACH - Upward SIT STAND WALK - LEVEL SURFACE LIFT (Knee to chest: 24#-54#) 0 - 20 Lbs SQUAT Static (hold #30 sec) BEND FORWARD at waist ROTATE TRUNK Sitting ROTATE TRUNK Standing FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds MANUAL DEXTERITY Hands/wrists

• JOB SUMMARY/PURPOSE

• Provides reception and administrative support services to patients and providers within and outside the SHS system.

• DEPARTMENT DESCRIPTION

• The Mental Health teams at Samaritan Health Services provide a full range of professional mental health services through a team of highly skilled psychiatrists, psychologists, nurse practitioners and licensed clinical social workers.

• EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.

• Experience or training with computer applications required.

• One (1) year experience and/or training in a position of similar responsibility and complexity preferred.

• Experience or training in medical/insurance terminology preferred.

• Experience with practice management scheduling systems preferred.

• Mental Health experience preferred.

• KNOWLEDGE/SKILLS/ABILITIES

• Psychology

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.

• Adaptability/Flexibility

• Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.

• Communication

• Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.

• Team Building

• Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.

• Medical Terminology

• Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations.

• Social Perceptiveness

• Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.

• PHYSICAL DEMANDS
• Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 - 100% of the time)

WALK - INCLINE

LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs

LIFT (Knee to chest: 24"-54") 20 - 40 Lbs

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

CLIMB - STAIRS

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

LIFT (Overhead: 54" and above) 0 - 20 Lbs

SQUAT Repetitive

KNEEL (on knees)

REACH - Forward

REACH - Upward

SIT

STAND

WALK - LEVEL SURFACE

LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

SQUAT Static (hold >30 sec)

BEND FORWARD at waist

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

FINGER DEXTERITY

PINCH Fingers

GRASP Hand/Fist

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

MANUAL DEXTERITY Hands/wrists