Front Office Receptionist

BRKTHROUGH is an immersive social entertainment experience designed to make participants feel like they have entered another world. The new concept is the future of in-person entertainment for groups of all kinds, with its combination of wildly entertaining gameplay, and great food and drinks.

The space contains 35 unique and high-technology game rooms where teams will encounter physical, mental, and skill-based challenges. The Front Office Receptionist is responsible for explaining the exciting experience of BRKTHROUGH and working directly with our guests to answer any and all of their questions. The primary focus for the receptionist will be servicing our clients from an inbound perspective.

The receptionist is expected to answer and respond to all calls, general email inquiries, deliver inbound event leads to the appropriate associate and create bookings when necessary. BRKTHROUGH Core Values: Core Values are the guiding principles that define our culture and make us unique. ● Create Joy

• We’re here to bring people joy – in the experiences we create, in the work we do, and in the way we interact with our community. ● Be The Next

• Level Up. Pursue growth, lead change, and experiment. Master your craft. ● Celebrate

• Remember to enjoy life’s victories and make a big deal out of them. ● Be Adventurous and Creative

• An innovative mindset is our default setting. We are always willing to take risks and try new things.
  
  Key Responsibilities How You’ll Do It Responsible for all inbound calls and inquiries. Answer incoming calls in a concise, knowledgeable and friendly manner. Transfer all event inquiries to the appropriate associate and log all event inquiries Create event bookings when necessary Strive to deliver an unparalleled guest experience from inquiry stage as you may be there first point of contact with the brand.
  
  Contribute to fostering a “fun” and engaging work environment, leading by example Proactively strive to maintain high levels of quality, accuracy, and process consistency Key Requirements What We’re Looking For Previous receptionist experience a plus Strong interpersonal, people and communication skills to include the ability to write and verbally communicate in a clear and concise manner Solid organizational and project management skill sets Capable of managing multiple tasks simultaneously, while remaining calm under pressure. Excellent pace and energy, self-motivated, highly organized, fast and accurate Strong ability to establish working relationships with all team members and management, and ability to maintain and project professionalism, internally and externally, at all times Exercises good judgment in decision making Flexible in approach; can readily adapt to business and team needs and changes Excellent self-accountability for high personal standards of conduct and professionalism Proficient knowledge of Google Docs, Sheets and Slides